Business Process Outsourcing - Softcover

Sople

Softcover

ISBN 10: 8120338154 ISBN 13: 9788120338159

Publisher: Prentice Hall of India, 2009

Synopsis

This book is a comprehensive presentation of the fundamental concepts of business process outsourcing (BPO) and its applications in the Indian industrial context. It offers a strategic framework for BPO management, which is crucial for creating competitive advantage for a business enterprise. The book is designed for MBA and PGDM students as well as students in BPO training schools and executives in BPO sector. The text, organized into sixteen chapters, contains a wealth of useful and practical information on the following facets of the BPO Industry: strategic, tactical, control and operational aspects of BPO administration; BPO business models; regulatory and legal framework of the BPO industry; terms, conditions, responsibilities and obligations involved in the BPO contract and service level agreement; service issues regarding supplier selection and process quality; criteria for performance evaluation of service providers; and, challenges involving upward shift in service value chain as well as human resource management. Chapter-end review questions help in easy comprehension of the underlying principles. The appendices contain important additional information about the BPO industry.

About this title

About the Author:

Vinod V. Sople, PhD is the Director at ITM-SIA Business School, Mumbai, Maharashtra. He has over a decade of experience in teaching management subjects in India and abroad, apart from professional experience of more than two decades in various functional areas of management Dr. Sople has contributed several research papers and articles in leading management journals and magazines. He has authored many books, including, Managing Intellectual Property, and also co-authored a book Brand Equity, published by PHI Learning. Dr. Sople is also the chief editor of management journals.

About this edition

• Publisher: Prentice Hall of India
• Publication date: 2009
• ISBN 10: 8120338154
• ISBN 13: 9788120338159
• Binding: Paperback