Customer Service - Our Tips and Best Practices

Buyers are the mainstay of our business and yours. We know that buyers who have a good experience on AbeBooks return not only to AbeBooks but to the bookstores who provided them with a great experience. We know that service is becoming a bigger differentiator for buyers, and that some buyer demographics on our websites place service ahead of price when it comes to making their purchase choices.

• Exceed buyers' expectations - get the book to them ahead of the estimated delivery date.

• Respond to all buyer inquiries within 1 business day

• Accept all refunds for all reasons - a satisfied buyer will come back and purchase from you again. Their lifetime value to you far likely exceeds any costs incurred by providing a refund

• Describe your books well and accurately - not only will you get more sales for books with better descriptions, you will likely not be subject to return requests for "item not as described".

• Ship your orders with tracking. This gives the buyer information on their shipment, and also ensures that returns for "item did not arrive" do not auto-complete against your account if a buyer doesn't receive their book

• Manage your inventory effectively - update sold books immediately to avoid disappointing "stock-outs" for buyers (and negative impact to your Star Rating)

• Process all orders through the AbeBooks shopping basket - we protect you from suspicious buyers and chargebacks, and provides the buyer with an area to track their orders and contact you if they need to throughout their AbeBooks account

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