Bookseller Rating and Completion

Bookseller Ratings are based on your order completion rate. Completion is calculated in the following manner:

Completion Rate = (Total Number of Order Items – Unfulfilled Order Items – Returned Order Items) / Total Number of Order Items

For example, if you had a total of 75 orders, rejected three of them and had two returns, your completion rate would be 93%.

(75 - 3 - 2) = 70 / 75 = 93% Completion

The Completion Rate percentages are translated into a 5-star Bookseller Rating system, as follows:

Completion Rate	Star Rating
95 - 100%	*****
85 - 94%	********
< = 3 order items	********
70 - 84%	*******
60 - 69%	**
0 - 59%	*

Please note that the completion rating that is displayed online is based on the orders you have received in the previous six months.

The following cancellations and returns are not included in your Completion Rating:

"Buyer does not want item" returns.
Partial refunds.
Incomplete sales (Seller-direct orders where you don't receive payment from the buyer.)
Buyer cancels before shipping.
Orders rejected due to buyer rejection of a request for extra charges.

Effective June 22, 2009 - if you've received 3 or fewer orders, your rating will no longer default to 4 stars until you reach an order total of 4 or more. Instead, your displayed rating will reflect your actual completion rate for the orders received during the rating period.

Please note: The AbeBooks Performance Standards state that booksellers are required to maintain a minimum completion rate of 85%. Booksellers who consistently maintain a Completion rate below 85% may have their AbeBooks account suspended or closed at our discretion.

Viewing Your Completion Rate

Excluding an Order from Your Completion Rate

AbeBooks Performance Standards and Code of Conduct

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