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Our Online Support Center contains the answers to most common questions. If you can't find the answers you need through the links provided, simply complete the form here to contact our world-class Customer Support Team.

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Shipping Orders

 

Once you've processed an order, the book should be shipped within 48 hours by a method that will ensure delivery within the time frame quoted to the buyer during the checkout process. The shipping method used is entirely up to each bookseller.

We recommend the following Best Practices for shipping your orders:

  • Ship all orders within 2 days of processing.
  • Ship by a method that will ensure delivery within the shipping speed set within your Shipping Matrix.
  • Ensure the speeds set in your Shipping Matrix accurately reflect delivery time via your chosen shipping method.
  • Print two copies of the Shipping Manifest; use one as your shipping label and include the second inside the package as your invoice.
  • Package orders securely to avoid damage.
  • Ship by a trackable method and insert the tracking details online to protect yourself against refunds for 'Item did not arrive.'
  • Insure higher value items to protect against loss or damage.

 

For additional information, please see:

Adjusting Your Shipping Matrix

Requesting Extra Charges or Reducing Shipping

Adding Tracking Information

AbeBooks Bookseller Policies - Shipping Orders

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