Acknowledging Receipt of a Return - Reporting a Missing Shipment

When a return has been initiated by either the bookseller or the buyer, it must be completed by the seller upon return receipt of the book. if you have received an outstanding return email and have not yet received the book back, you can report a missing shipment to prevent the refund from completing.

To acknowledge receipt of the return and complete the buyer's refund, simply follow the steps below:

1. [Sign on] to your AbeBooks account.

2. Select [Your Sales] in the Members Menu.

3. Click [Review Returns Billed to Your Account].  

4. You may view a list of returns for a specific return reason, or retrieve a specific order by inserting the AbeBooks Order Number. Once you've made your selection, click [View Results].  

5. Select the return you want to update and choose one of the following:

• [Confirm Receipt] – the buyer will be refunded immediately.
• [Notify AbeBooks of Missing Shipment]  - AbeBooks will contact the buyer regarding the shipment. If they are unable to provide proof of shipping, the return will be cancelled by AbeBooks.

6. Regardless of the selection, you'll be asked to confirm. Please do so to save your changes.

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