Cancelling a Return

Booksellers can cancel returns that they have initiated themselves, as well as buyer initiated returns for the reason 'Buyer does not want item.'

To cancel a return or refund:

1. [Sign on] to your AbeBooks account. 

2. From the Quick Links menu to the right of the Members Menu, click [Process your Orders]. 

3. On the Order List screen, enter the AbeBooks Purchase Order Number and click [List Orders].

4. Click [Update Return].

5. Click [Cancel Return/Refund].

6. Click [Confirm] to complete the cancellation.

Please note that if the buyer has provided tracking information for the return of the book, you will be unable to cancel the return.  Instead, we'll provide the tracking number and you can follow up with the shipping company or the buyer.

Important Note: Buyer initiated returns for 'Buyer does not want item' must be cancelled within 2 days of being initiated. If not cancelled within that 2 day timeframe, the return is considered accepted and cannot be cancelled.

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