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Synopsis: From force field analysis to `zero defects', from `brainstorming' to the Deming Wheel, this volume meets the need for a short, accessible reference to the 100 most frequently adopted methods for implementing total quality management.
Central to the book is a broad interpretation of TQM - the methods addressed are relevant to all those interested in using explicit tools, qualitative and quantitative, to assist problem-solving, analysis and evaluation in the management process. After an introduction briefly outlining the basic principles of TQM, the bulk of the book then provides clear, concise outlines of the 100 methods. It describes their purpose, application - `how to use' - and benefits, with examples. A classification o
About the Author:
Gopal K Kanji, Emeritus Professor of Applied Statistics at Sheffield Hallam University, is also a founder editor of the two international journals namely, Journal of Applied Statistics and Total Quality Management. With a career spanning 37+ years in the field of statistics and quality teaching, publishing journals and books, writing technical papers and presenting research findings around the world, he is a true teacher, trainer, researcher and innovator and consultant.
More than 90 research papers and 15 books in Statistics and Total Quality Management have been published by him. He has been a very active member of the American Society for Quality (ASQ) and a promoter of ASQ in the UK. Recently, he was appointed as Vice Chair of the International Chapter of ASQ for Europe and the Middle East. He has presented papers at the Annual ASQ Congress. He is a fellow of the Institute of Statisticians, the Royal Statistical Society and member of the International Statistical Institute (ISI). He is Academian of the International Academy for Quality (IAQ). He has been teaching and consulting in different parts of the world, and as chairman, has helped to develop a European Master programme in Total Quality Management under the umbrella of EFQM. He has also supervised many PhD students in TQM and Applied Statistics.
Since 1995, he has organised World Congresses for Total Quality Management at Sheffield Hallam University, UK and other European countries. He has acted as a technical expert for the development of the European Customer Satisfaction Index. Recently he introduced a Business Excellence Model to measure stakeholders? satisfaction within the organisations.
Title: 100 Methods For Total Quality Management
Publisher: Sage Publications, Incorporated
Publication Date: 1996
Book Condition: Like New
Book Description Paperback. Book Condition: New. Softcover Book, Condition: New. 1st Edition. [Please Read Carefully Before Buying], This Is An International Edition. Printed In Black and White. , Book Cover And ISBN No May Be Different From US Edition. Restricted Sales Disclaimer Wordings Not For Sales In USA And Canada May Be Printed On The Cover Of The Book. Standard Shipping 7-14 Business Days. Expedited Shiping 4-8 Business Days. ***WE DO NOT ENTERTAIN BULK ORDERS.*** The Books May Be Ship From Overseas For Inventory Purpose. Bookseller Inventory # 328663
Book Description Paperback. Book Condition: New. New Softcover International Edition, Printed in Black and White, Different ISBN, Same Content As US edition, Book Cover may be Different, in English Language. Bookseller Inventory # 15664
Book Description SAGE Publications Ltd, 1996. Hardcover. Book Condition: Used; Good. Bookseller Inventory # 1556217
Book Description Hardback. Book Condition: Good. The book has been read but remains in clean condition. All pages are intact and the cover is intact. Some minor wear to the spine. Bookseller Inventory # GOR008118138
Book Description SAGE Publications Ltd, 1996. Hardcover. Book Condition: New. Bookseller Inventory # DADAX0803977468