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Synopsis: The 21ST CENTURY BUSINESS SERIES is an innovative instructional program providing instructors with the greatest flexibility to deliver business content using a modular format. Instructors can create their own business courses by combining several Learner Guides in the Series to form one-semester or two-semester courses. The individual Learner Guides can also be used as enhancements to more traditional business courses or to tailor new courses to meet emerging needs. The design and content of each Learner Guide in the 21ST CENTURY BUSINESS SERIES is engaging yet easy for students to use. The content focuses on providing opportunities for applying 21st skills while enabling innovative learning methods that integrate the use of supportive technology and creative problem solving approaches in today's business world. The CUSTOMER SERVICE LEARNER GUIDE includes information on customer service skills needed to succeed such as problem solving, time management, listening, and stress management. Also incorporated into the Learner Guide is the importance of being able to communicate using new technology and how it affects the role of customer service.
About the Author: Career Solutions Training Group (CSTG) is a company of experienced forward-looking educators, trainers, and business professionals with a focus on sharpening workplace readiness skills for the 21st Century. CSTG provides consulting services to educational institutions and government agencies and their business partners. They also produce unique and highly effective publications for a wide range of education and training situations.
Title: 21st Century Business: Customer Service, ...
Publisher: Cengage Learning
Publication Date: 2010
Book Condition: Good
Book Description South-Western Educational Pub. Paperback. Book Condition: Good. This book has a light amount of wear to the pages, cover and binding. Bookseller Inventory # G0538740280I3N00
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Book Description South-Western Educational Pub, 2010. Paperback. Book Condition: Used: Acceptable. Bookseller Inventory # SONG0538740280
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Book Description South-Western Educational Pub, 2010. Paperback. Book Condition: New. book. Bookseller Inventory # 0538740280
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Book Description South-Western Educational Pub, 2010. Paperback. Book Condition: Very Good. Bookseller Inventory # P020538740280
Book Description 2010. PAP. Book Condition: New. New Book. Shipped from US within 10 to 14 business days. Established seller since 2000. Bookseller Inventory # VD-9780538740289