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58 little things that have a BIG impact: What's Your MicroTrigger?

Janet Crenshaw Smith

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ISBN 10: 0970415214 / ISBN 13: 9780970415219
Published by Ivy Planning Group, 2006
Used Condition: Good Soft cover
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Title: 58 little things that have a BIG impact: ...

Publisher: Ivy Planning Group

Publication Date: 2006

Binding: Paperback

Book Condition: Good

Edition: 1st - may be Reissue.

About this title


58 little things that have a BIG impact: What s Your MicroTrigger? is your guide to the subtle behaviors, annoying phrases, and micro-inequities that can derail relationships. Simple words, small behaviors, even body language - intentionally or not - can have significant meaning to individuals or groups, causing them to lose productivity, disengage or even quit. For more than five years Janet Crenshaw Smith and her team have listened to thousands of people describe their MicroTriggers, why they matter and how it impacts them. Whether you are a manager or an individual contributor, understanding these 58 MicroTriggers can help you to answer such critical questions as: -Which simple phrases are most offensive to me, women, people of color, different generations and my other colleagues? -How should I react if my boss triggers me? -What should I do if I observe a MicroTrigger-ing situation between my colleagues? -What should I do when I realize that I have triggered one of my employees? The book lists 58 MicroTriggers. It describes the roles and responsibilities of the three players in a MicroTrigger-ing situation Sender, Receiver and Observer, and provides advice to help the reader explore his or her own MicroTriggers, as well as those of others. Readers learn to predict and therefore avoid the MicroTriggers of their coworkers and customers.

About the Author:

Janet Crenshaw Smith is cofounder and President of Ivy Planning Group (Ivy), a 17-year-old management consulting and training company that specializes in diversity, strategy and change management. Ivy is recognized as one of the Top 50 Diversity-owned companies by; Black Enterprise Magazine Emerging Company of the Year Finalist; and received the Working Woman magazine Entrepreneurial Excellence Award. Ms. Smith was honored as a Diversity Pioneer by Profiles in Diversity Journal. Minority Business & Professionals Network, Inc. named Ms. Smith one of Fifty Influential Minorities in Business . Profiles in Diversity Journal featured her in its Women of Initiative issue naming her one of 47 Women Worth Watching. Ms. Smith is author of the popular 58 Little Things That Make a Big Impact: The MicroTrigger Book and The Diversity Action Book: 143 Things To Go Do. Smith is an engaging speaker and is frequently quoted in national publications on the topics of diversity, change management, and leadership. She and her husband are profiled in DreamMakers: Putting Vision & Values to Work, a book that chronicles how leading edge organizations are able to succeed and realize their vision and values. In addition to the stories of such outstanding individuals as David Cole, former president of America Online, and Joe Brodecki, fund-raiser for the United States Holocaust Memorial Museum, Janet and Gary Smith, founders of Ivy Planning Group, are profiled for building a premier strategy firm - one of the leading Black-owned consulting firms in the country. Ms. Smith works directly with corporate CEOs, executive teams, agency administrators, and senior officials to build strategies, facilitate challenging discussions, and achieve the organization s vision. Ivy s clients include MetLife, Nike, UBS Investment Bank, L Oreal, Deloitte Consulting, Herman Miller, Verizon, Lehman Brothers, Lockheed Martin, Allianz, Target, Progress Energy, Nuclear Regulatory Commission, U.S. Department of Justice, and U.S. Department of the Treasury. A native of Chicago s south side, Janet attended Chicago public schools, graduating valedictorian from Harlan High School. She received her Bachelor's degree from Harvard University in Psychology and Social Relations. Ms. Smith started her professional career at IBM Corporation where she held a number of marketing and management positions including Manager of Executive Consulting Services. Ms. Smith serves as Vice Chair of the National Women s Business Center, Association of African American Harvard Alumni (AAAHA), strategic planning board of the Rainbow PUSH/Wall Street Project, TEC/Vistage, SHRM, American Society for Training and Development (ASTD), VisArts Metropolitan Center for the Arts, The Strategic Leadership Forum, the International Society for Strategic Management and Planning, Women Presidents Organization (WPO), National Association of Women Business Owners, and Potomac Valley Chapter of Jack and Jill of America, Inc. Ms. Smith lives in Maryland with her husband and business partner, Gary A. Smith Sr., and their three sons. She is a member of the Florida Avenue Baptist Church in Washington, D.C.

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