The authors divulge the three secrets of long-term excellence: superior customer or client service, innovation, and full use of the abilities of every company employee. But the one element linking these three is leadership, and the heart and soul of the concept is Management by Wandering About.
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A Passion For Excellence is the single most existing, inspiring, career-transforming book ever published for people who want to get ahead. It takes you behind, the scenes in some of the most successful organizations and analyzes what makes them distinctive.
Here are real people, real companies, real numbers. Here is what you need to know about the crucial elements of success: constant innovation, staying in touch with customers, encouraging the contributions of everyone in the company, and maintaining the integrity that is basic to leadership. Here are the secrets of building excellence.
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Book Description 1985-10-01., 1985. Book Condition: New. HarperCollins Publishers Ltd. New Ed. Paperback. Book: VERY GOOD. 474pp. . Bookseller Inventory # NF-1049862
Book Description HARPERCOLLINS, 1986. Paperback. Book Condition: New. Bookseller Inventory # DADAX0006370624