10 Minute Guide to Business Communication (10 Minute Guides)

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9780028616001: 10 Minute Guide to Business Communication (10 Minute Guides)

Learning to communicate effectively can solve a large number of problems in the workplace before they occur. This book explains all the essential methods of communication and includes material on non-verbal and cross cultural communication.

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"Unskilled communication" in the workplace can lead to missed deadlines, unfilled orders, misdirected bills and, ultimately, lost business. The cure, according to communications consultant Raymond M. Olderman, is focus, determination, practice--and the tips he outlines in the 10 Minute Guide to Business Communication. Among his how-tos are suggestions for defining goals and approaches; using e-mail; writing persuasive letters; developing better listening skills; dealing with peers, subordinates and superiors; conducting productive meetings; communicating across cultures; and solving disagreements. The final chapter in this series of easily digestible nuggets explains how to measure your performance.

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