This book defines interpersonal skills as goal directed behaviours used in face to face interactions which are effective in bringing about a desired state of affairs. It offers a series of conceptual frameworks that can be used for reading behaviour, that is for diagnosing what is going on, and for deciding how to act. Some of the skills which are examined in detail are listening, listening to non-verbal messages, information-getting, explaining, presenting, helping, influencing, negotiating and working with groups.
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John Hayes is Professor of Management Studies in the School of Business and Economic Studies at the University of Leeds.
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Book Description Garland Science, 1991. Paperback. Book Condition: Very Good. Interpersonal Skills:Goal-Dirc: Goal Directed Behaviour at Work (People and Organizations) This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. . Bookseller Inventory # 7719-9780044454953
Book Description Garland Science, 1991. Paperback. Book Condition: Good. Sent within 24 hours. Expedited UK delivery available. Bookseller Inventory # BBI2253600
Book Description Garland Science, 1994. Paperback. Book Condition: Used: Good. Bookseller Inventory # SONG0044454953
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Book Description Book Condition: Very Good. Book Condition: Very Good. Bookseller Inventory # 97800444549533.0
Book Description Garland Science, 1994. Paperback. Book Condition: Good. Good condition, some are ex-library and can have markings. Bookseller Inventory # GD-131-35-2998002