Total Customer Service: The Ultimate Weapon

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9780060161804: Total Customer Service: The Ultimate Weapon
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About the Author:

William H. Davidow (at right) is a general partner at Mohr, Davidow Ventures in Menlo Park, California. He has held senior marketing positions at Hewlett-Packard and Intel, and he is the author of Marketing High Technology. Bro Uttal (at left) is a consultant who focuses on problems of technology management. He coauthored this book while a member of the Board of Editors of Fortune magazine.

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Other Popular Editions of the Same Title

9780060920098: Total Customer Service: The Ultimate Weapon: A Six Point Plan for Giving Your Company the

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ISBN 10:  0060920092 ISBN 13:  9780060920098
Publisher: Harper Perennial, 1990
Softcover

9780060920296: Total Customer Service

Harper..., 1990
Softcover

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