One Minute Apology Unabridged, The

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9780060538248: One Minute Apology Unabridged, The

With his phenomenal bestsellers The One Minute Manager and Raving Fans, Ken Blanchard changed the way we approach management, leadership, and customer service. Now Blanchard, along with coauthor Margret McBride, presents a concept that, when implemented properly, is one of the most powerful actions for improving company and employee morale. This is also a book that can extend well beyond the business realm and can repair relationships that we thought were broken forever.

Using Blanchard's signature breezy style, The One Minute Apology tells the story of a Young Man who wants to help his mentor, a company president, face and deal with some crucial mistakes he has made. For advice, the Young Man turns to a family friend, the One Minute Manager. What begins as a beautiful country weekend turns into an enlightening few days when he discovers what it truly means to apologize effectively when we have done something wrong. Through this engaging parable, Blanchard and McBride teach readers step-by-step how to accept responsibility for their errors and deal with the cause of the damage while maintaining a genuine sense of integrity.

Destined to join Ken Blanchard's other groundbreaking classics, The One Minute Apology offers businesspeople -- and just about anyone -- a cogent and clear-headed way of approaching one of life's most perplexing dilemmas: how to accept that we have made a wrong decision and how to correct it by making a meaningful apology. The techniques described in this simple but profound story will have significant results at work and at home.

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About the Author:

Ken Blanchard is the coauthor of The One Minute Manager® and fifty other books, including the New York Times business bestsellers Gung Ho! and Raving Fans. His books have combined sales of more than eighteen million copies in more than twenty-seven languages. He is the chief spiritual officer of The Ken Blanchard Companies, a full-service global management training and development company that he and his wife, Dr. Marjorie Blanchard, founded in 1979.



Margret McBride is a leader in the field of business publishing. She founded the Margret McBride Literary Agency in 1980 and has worked with authors whose books have appeared on the New York Times, BusinessWeek and Wall Street Journal bestseller lists.



Tom Peters is a graduate of Cornell (B.C.E., M.C.E.) and Stanford (M.B.A. and Ph.D.) and holds honorary doctorates from the University of San Francisco and Rhodes College.  He is a Fellow of the International Academy of Management, The World Productivity Association and the Society for Quality and Participation.  He is also the author of In Search of Excellence (with Robert H. Waterman), Liberation Management, Pursuit of Wow, and The Circle of Innovation.  He divides his time between Silicon Valley and Vermont.

About the Author:

Ken Blanchard is an international bestselling author and motivational speaker whose books, including The One Minute Manager®, The One Minute Entrepreneur™, and Leading at a Higher Level, have sold more than eighteen million copies in thirty languages. He lives in San Diego, California.



Margret McBride is a leader in the field of business publishing. She founded the Margret McBride Literary Agency in 1980 and has worked with authors whose books have appeared on the New York Times, BusinessWeek and Wall Street Journal bestseller lists.



Tom Peters is a graduate of Cornell (B.C.E., M.C.E.) and Stanford (M.B.A. and Ph.D.) and holds honorary doctorates from the University of San Francisco and Rhodes College.  He is a Fellow of the International Academy of Management, The World Productivity Association and the Society for Quality and Participation.  He is also the author of In Search of Excellence (with Robert H. Waterman), Liberation Management, Pursuit of Wow, and The Circle of Innovation.  He divides his time between Silicon Valley and Vermont.

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Blanchard, Ken; McBride, Margret
Published by Harperaudio, Scranton, Pennsylvania, U.S.A. (2003)
ISBN 10: 0060538244 ISBN 13: 9780060538248
New Audio Cassette Quantity Available: 1
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The Yard Sale Store
(Narrowsburg, NY, U.S.A.)
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Book Description Harperaudio, Scranton, Pennsylvania, U.S.A., 2003. Audio Cassette. Book Condition: New. Factory sealed. New in the shrink wrap. Two cassettes new. Audio Book. Bookseller Inventory # VLibDec2VI40

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