This specific ISBN edition is currently not available.View all copies of this ISBN edition:
Customer Service: The Competitive Weapon for the 1990s
Demand for total customer service is rolling over business like a juggernaut. Companies that master service will triumph; those that ignore it will be swept into bankruptcy. Total Customer Service shows why understanding customer service is imperative, how to achieve it, what it costs, and provides a six-point plan for acquiring the decisive weapon in business wars.The Six-Point Plan for Gaining the Competitive Edge· Devise a service strategy· Get top managers to behave like customer service fanatics· Concentrate on motivating and training employees· Design products and services that make good customer service possible· Invest in service infrastructure· Monitor achievement of customer service goals
"synopsis" may belong to another edition of this title.
William H. Davidow (at right) is a general partner at Mohr, Davidow Ventures in Menlo Park, California. He has held senior marketing positions at Hewlett-Packard and Intel, and he is the author of Marketing High Technology. Bro Uttal (at left) is a consultant who focuses on problems of technology management. He coauthored this book while a member of the Board of Editors of Fortune magazine.
"About this title" may belong to another edition of this title.
Book Description Harper Perennial, 1990. Paperback. Condition: New. Seller Inventory # DADAX0060920092
Book Description Harper Perennial, 1990. Condition: New. book. Seller Inventory # M0060920092
Book Description Harper Perennial, 1990. Paperback. Condition: New. Never used!. Seller Inventory # P110060920092
Book Description Condition: New. New. Seller Inventory # STRM-0060920092
Book Description Harper Perennial, 1990. Paperback. Condition: New. First Edition. Ships with Tracking Number! INTERNATIONAL WORLDWIDE Shipping available. Buy with confidence, excellent customer service!. Seller Inventory # 0060920092n