In this follow-up to You Can't Win a Fight with Your Boss, Tom Markert returns to provide clever, timeless advice on how to offer exceptional service. The most important rule? You can't win a fight with your client!
As American companies large and small have shifted their focus from manufacturing to providing services, keeping clients satisfied has become critical to the survival of every business. Yet, very few people have mastered the art of managing clients successfully. In You Can't Win a Fight with Your Client, Tom Markert argues that the secret to great service lies in understanding and applying a few fundamentals. In fifty small doses, he provides practical advice on how to manage your relationships with your clients and ensure they receive the kind of service that will keep them coming back for more.
A perfect resource for anyone working with clients at any level, You Can't Win a Fight with Your Client is the no-nonsense, straightforward guide to keeping clients happy in today's hypercompetitive and demanding business environment.
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Tom Markert is CEO of Ipsos Loyalty Worldwide, a Market Research provider to many Fortune 500 companies and is currently a member of the Board of Directors of State Auto, a publicly traded property and casualty insurer based in Columbus, Ohio. He has held leadership positions at ACNielsen, Citicorp, and Procter & Gamble and has held positions on the board of directors of the Australian professional basketball team the Sydney Kings and the American Chamber of Commerce in New South Wales, Australia. He lives in Connecticut.
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Book Description HarperBusiness, 2007. Hardcover. Book Condition: New. Bookseller Inventory # DADAX0061228559
Book Description HarperBusiness, 2007. Hardcover. Book Condition: New. Bookseller Inventory # P110061228559
Book Description HarperBusiness. Hardcover. Book Condition: New. 0061228559 New Condition. Bookseller Inventory # NEW6.1023236
Book Description HarperBusiness, 2007. Hardcover. Book Condition: New. book. Bookseller Inventory # 0061228559
Book Description Book Condition: Brand New. Book Condition: Brand New. Bookseller Inventory # 97800612285511.0
Book Description HarperCollins Publishers Inc. Paperback. Book Condition: new. BRAND NEW, You Can't Win a Fight with Your Client: And 49 Other Rules for Providing Great Service, Tom Markert, Organisations that depend on servicing clients for their business - from consulting firms to suppliers to IT departments - know that keeping those clients happy is the key to their success. But while mastering the art of satisfying clients has continued to elude many organizations, Market believes the secret lies in understanding and applying a few fundamentals. Presented clearly and in a straight-forward fashion, Markert's 51 rules for satisfying and retaining clients cover everything from knowing your product (rule number 1) to never saying "no" (rule number 24) to doing the unexpected (rule number 32). The no-nonsense, straightforward guide to keeping your clients satisfied and happy. Bookseller Inventory # B9780061228551