33.02 Elaine Biech TQM For Training

ISBN 13: 9780070052109

TQM For Training

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9780070052109: TQM For Training

Total quality management, continuous process improvement, process innovation, whatever you call it, it's likely that you, as a training and human resources professional, will play a key role in implementing it. This is the book that explains, in the language of HRD, how to meet the demands of TQM. For more than a decade, Elaine Biech has helped trainers and managers put quality management into practice at organizations as diverse as Land O'Lakes, the American Red Cross, and the U.S. Navy. In this immensely practical guide, she gives you a thorough grounding in TQM as a customer-driven, quality-focused, process-oriented, fact-based, team-supported philosophy. And she spells out all the steps required for HRD pros to bring TQM to every area of the organization: creating the implementation plan, gaining commitment from senior management, putting TQM strategies into widespread action, working with external consultants, designing and delivering training for quality, meeting unique needs brought on by change, preventing common TQM training mistakes, and measuring ongoing results. Not only will you learn to implement each step, but you'll realize why it's necessary, and understand how it fits into the bigger quality picture. The author readies you to assume major TQM responsibilities, as befits the evergrowing statue of the HRD function. If you're new to TQM, the exclusive "HRD Quality Improvement Readiness Survey" will help assess your initial needs. Those farther along will appreciate the detailed list of TQM implementation resources, as well as ready-to-use forms and plans. And all readers will be informed and inspired by the book's many success stories, drawn from the actual experiences oftrainers at private and public organizations of all sizes. Most of all, by explaining quality improvement in human resources terms, TQM for Training demystifies this complex management philosophy. It refers to roles that are common to all training departments and addres

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Biech, Elaine
Published by McGraw-Hill, Blacklick, Ohio, U.S.A. (1994)
ISBN 10: 0070052107 ISBN 13: 9780070052109
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Book Description McGraw-Hill, Blacklick, Ohio, U.S.A., 1994. Hardcover. Book Condition: New. Dust Jacket Condition: New. 8vo - over 7¾" - 9¾" tall. Brand New. Gives trainers the information, methods, and inspiration they need to institute TQM and spread it throughout the organization. The author builds the book around the principles of TQM as a powerful customer-oriented, quality-focused, process-oriented, fact-based, team-driven philosophy. An excellent read. Bookseller Inventory # 0081247

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Book Description McGraw-Hill Education - Europe, United States, 1994. Hardback. Book Condition: New. 236 x 159 mm. Language: English . Brand New Book ***** Print on Demand *****. Addressing their unique issues and concerns and speaking their language, Biech gives trainers the formation, methods, and aspiration they need to institute TQM and spread it throughout the organisation. She builds the book around principles of TQM as a powerful customer-oriented, quality-focused, process-oriented, fact-based, team-driven philosophy. How-to guidance is combined with valuable discussions of how each fits into the big picture. In addition to ready-to-use forms and plans, Bisch presents motivating examples of real-life TQM successes in the training area. Bookseller Inventory # APC9780070052109

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Book Description McGraw-Hill Education - Europe, United States, 1994. Hardback. Book Condition: New. 236 x 159 mm. Language: English . Brand New Book ***** Print on Demand *****.Addressing their unique issues and concerns and speaking their language, Biech gives trainers the formation, methods, and aspiration they need to institute TQM and spread it throughout the organisation. She builds the book around principles of TQM as a powerful customer-oriented, quality-focused, process-oriented, fact-based, team-driven philosophy. How-to guidance is combined with valuable discussions of how each fits into the big picture. In addition to ready-to-use forms and plans, Bisch presents motivating examples of real-life TQM successes in the training area. Bookseller Inventory # APC9780070052109

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