Managing Service As a Strategic Profit Center

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9780070061897: Managing Service As a Strategic Profit Center

Step-by-step, this book explains how to develop and run a service operation, market and price service, manage and control the operation, and use advanced technology to enhance productivity.

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Blumberg, Donald F.
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ISBN 10: 0070061890 ISBN 13: 9780070061897
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Blumberg, Donald F.
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Blumberg, Donald F.
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