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Synopsis
This new book on service management sets the paradigm service management for the 1990's. An undergraduate text, it is distinguished by its unique focus on service management for competitive advantage and by its integration of the author's first-hand experience and research with numerous service firms. Jargon-free, it treats issues rigorously, contains the most recent data, and is soundly based on the most current scholarly thinking available in the service literature. Quantitative material is separated from conceptual material in the chapter supplements and final section of the text, but statistics is a prerequisite. It emphasises that success in a world-wide market is tied inextricably to quality, innovation, and growth and expansion. Its highly readable presentation is designed to appeal even to students with little business experience, and includes all real-world examples, quality end-of-chapter cases, exercises, and fully-worked examples.
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- PublisherMcGraw-Hill College
- Publication date1993
- ISBN 10 0070212171
- ISBN 13 9780070212176
- BindingHardcover
- LanguageEnglish
- Number of pages462
- Rating
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Service Management for Competitive Advantage
Seller: George Cross Books, Lexington, MA, U.S.A.
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Hardcover. First ition edition. Very Good/No Jacket (35372) No jacket, believed as issued. Hardcover, very good condition, w. ltly rubbed wraps, lt marks. V. ltly slanted sp, ltly bumped sp base, v. ltly bumped bottom corners. Ltly tanned p. edges. Creaky fr hinge. Sig on ffep, o/w cln, tight, unmarked. 462. Seller Inventory # 35372
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Service management for competitive advantage
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Service Management for Competitive Advantage (MCGRAW HILL SERIES IN MANAGEMENT)
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Condition: good. This book is in good condition with very minimal damage. Pages may have minimal notes or highlighting. Cover image on the book may vary from photo. Ships out quickly in a secure plastic mailer. Seller Inventory # RDV.0070212171.G
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Service Management for Competitive Advantage (MCGRAW HILL SERIES IN MANAGEMENT)
Published by
McGraw-Hill College (edition ), 1993
ISBN 10: 0070212171
ISBN 13: 9780070212176
Used
Hardcover
Seller: BooksRun, Philadelphia, PA, U.S.A.
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Hardcover. Condition: Good. Ship within 24hrs. Satisfaction 100% guaranteed. APO/FPO addresses supported. Seller Inventory # 0070212171-11-1
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Service Management for Competitive Advantage (MCGRAW HILL SERIES IN MANAGEMENT)
Published by
McGraw-Hill College (edition ), 1993
ISBN 10: 0070212171
ISBN 13: 9780070212176
Used
Hardcover
Seller: BooksRun, Philadelphia, PA, U.S.A.
Seller rating 5 out of 5 stars
Hardcover. Condition: Fair. Ship within 24hrs. Satisfaction 100% guaranteed. APO/FPO addresses supported. Seller Inventory # 0070212171-7-1
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Service Management for Competitive Advantage.
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gebundene Ausgabe. Condition: Gut. 462 Seiten; Der Erhaltungszustand des hier angebotenen Werks ist trotz seiner Bibliotheksnutzung sehr sauber. Es befindet sich neben dem Rückenschild lediglich ein Bibliotheksstempel im Buch; ordnungsgemäß entwidmet. In ENGLISCHER Sprache. Sprache: Englisch Gewicht in Gramm: 800. Seller Inventory # 2123757
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Service Management for Competitive Advantage (MCGRAW HILL SERIES IN MANAGEMENT)
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Service Management for Competitive Advantage (MCGRAW HILL SERIES IN MANAGEMENT)
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hardcover. Condition: Good. Connecting readers with great books since 1972! Used textbooks may not include companion materials such as access codes, etc. May have some wear or writing/highlighting. We ship orders daily and Customer Service is our top priority! Seller Inventory # S_392488920
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Service Management for Competitive Advantage (MCGRAW HILL SERIES IN MANAGEMENT)
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