The Quality Yearbook 1997

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9780070244566: The Quality Yearbook 1997

Updated to reflect the latest developments, this anthology and reference guide to the Quality field includes complete coverge of all major quality awards from 1995 to October 1996, and a range of readings on this constantly changing subject.

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Here are all the ideas and direction you need to understand and implement TQM today! The Quality Yearbook 1997 Edition. Agile manufacturing-what's it all about? Could a Deming perspective help government become more efficient and responsive? What's the secret of customer loyalty? Why is it important? How you implement self-directed work teams? Is that worth doing? You're ISO 9000 registered-now what? What are the best sites online dealing with quality management? the answers to these questions-and hundreds more-are right inside this one-of-a-kind volume. In fact, The Quality Yearbook is designed to supply the most comprehensive state-of-the-art review of the quality movement this year, next year... and into the next century. From TQM's genesis in the work of Walter Shewhart to the latest insight into ISO certification-and every critical quality-related topic in between-it's all systematically covered right here. This one-stop storehouse of information brings together the accumulated knowledge and wisdom of dozens of experts in the field. When you have questions about who, what, or how about TQM, the Yearbook is the first place to turn to for answers. In all, The Quality Yearbook is nothing less than the ultimate resource for quality-conscious managers in any industry-private or public-and at every level, who need complete and up-to-the-minute coverage of TQM today.

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Cortada, James W.; Woods, John A.
Published by McGraw-Hill Book Company, New York, New York, U.S.A. (1996)
ISBN 10: 0070244561 ISBN 13: 9780070244566
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