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This book covers the frontline management and business management qualifications as taught in the new Business Services Training Package BSB07. Written in a clear and structured format, the text includes a review questions section which covers the relevant learning objectives, a skills checklist at the end of each chapter and useful weblinks. In addition, key terms are accompanied by margin definitions, illustrations and tables. It also comes with both instructor and student supplements, featuring PowerPoints, TestBanks and an Instructors Resource Manual.
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