Juran's Quality Handbook

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9780070340039: Juran's Quality Handbook

For decades, Juran's Quality Handbook has been the one essential reference in quality management and engineering—the ultimate authoritative source of answers on quality applications, procedures, techniques, and strategies. Now this Fifth Edition—a major revision and the first new edition of Juran's Quality Handbook in more than 10 years—forges a new standard in tools for quality. Bringing managers and engineers the most up-to-date methods, research, and theory, under the guidance of a team of the world's top experts, Juran's shows you how to plan for quality, achieve quality control, and ensure quality results. Packed with new methods, research, and thought on quality, and emphasizing the need for quality software and quality software development methods, this completely updated classic also gives you new information, new techniques, and new applications. Broad in scope and inclusive in methodology, Juran's Quality Handbook is the reference of choice for anyone concerned with quality in business, manufacturing, or engineering. Whether you're just beginning your journey or a longtime traveler on the quality path, this book is the best possible companion for your voyage.

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From the Back Cover:

The International Standard on Quality and the essential reference in quality engineering and management practices, Juran's Quality Handbook has been completely updated for this new edition. Contributed, revised, and edited by a global team of industry experts, this new edition provides penetrating coverage of the newest methods in planning, control, and results, delivering all the tools necessary for successful quality engineering and management well into the next century. In this Fifth Edition, a major revision of the best-selling classic Handbook, you'll find new emphasis on software, and updates in many key areas. Written for managers, quality and industrial engineers, and students, this dynamic new version of Juran's reaches beyond the mangement site to address new customer service, supplier relations, and worldwide market standard considerations. No Management or Engineering library can be complete without it. ISO 9000 and QS9000; Software Development; Strategic Planning; Training. Supplier Relations; Inspection and Testing; Customer Service; Function Deployment; International Activities; TQM and SQP; Self-Directing Teams; Tagushi Methods and Techniques; Supervision; Benchmarking; Statistical Problem-Solving; And More.

About the Author:

Dr. Joseph. M. Juran, Co-Editor-in-Chief, publishes the leading reference and training materials on managing for quality, a field he has led internationally for decades. A graduate in engineering and law, Dr. Juran helped to create the U.S. Malcolm Baldrige National Quality Award and has received over 40 medals and awards from 12 countries, including The Order of the Sacred Treasure from the Emperor of Japan, and the National Medal of Technology from the President of the United States for "his lifetime work of providing the key principles and methods by which enterprises manage the quality of their products and processes, enhancing their ability to compete in the global marketplace." Among his 20 books, the Handbook is the international reference standard.

A. Blanton Godfrey, Ph.D., Co-Editor-in-Chief, is Chairman and Chief Executive Officer of Juran Institute. A former head of the Quality Department of AT&T Bell Laboratories, he is a co-author of Modern Methods for Quality Control and Improvement and Curing Health Care. He contributed to the creation of the Malcolm Baldrige National Quality Award and served as a judge from 1988-1990. He holds a Ph.D. in statistics from Florida State University.

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