Communicating Change: Winning Employee Support for New Business Goals - Hardcover

Larkin, T. J.; Larkin, Sandar

  • 3.90 out of 5 stars
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9780070364523: Communicating Change: Winning Employee Support for New Business Goals
Hardcover
ISBN 10: 0070364524 ISBN 13: 9780070364523
Publisher: McGraw Hill, 1994

Synopsis

When a company decides to make a major organizational change­­whether it's a new emphasis on customer service, quality management, restructuring or downsizing­­managers must get the message through to front-line employees, and enlist their support...or the changes will create more turmoil than progress.

Written for busy managers at all levels, Communicating Change offers specific prescriptions for effecting successful change centered around three guiding principles:

  • Conveying the message through supervisors
  • Communicating face-to-face
  • Making the changes relevant to each work area

In addition, a variety of helpful forms, checklists, sample communications, and surveys help managers to quickly put these principles into action.

"synopsis" may belong to another edition of this title.

About the Author

McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide

From the Back Cover

Any time your company decides to make a major organizational change - whether it's a new emphasis on customer service, quality management, restructuring, or downsizing - your job is to get the message through to your employees, and enlist their support and cooperation. If you don't, the changes you're trying to implement will inevitably create more turmoil than progress. The challenge is how to deliver your message all the way through the ranks. A task made especially difficult when changes you are trying to communicate are unpopular. Now, here's a book that reveals to all managers how to implement important changes and make them work. This is not a theoretical book. it's advice from the trenches. Packed with checklists, sample communications, diagrams, surveys, step-by-step guidance. This book evaluates the real-life communication successes and failures experienced by many multinational corporations including: General Motors, Polaroid, Xerox, Hewlett-Packard, British Telecom, GE, and IBM.

"About this title" may belong to another edition of this title.

Publisher
McGraw Hill
Publication date
1994
Language
English
ISBN 10 
0070364524
ISBN 13 
9780070364523
Binding
Hardcover
Edition number
1
Number of pages
252
Rating
  • 3.90 out of 5 stars
    29 ratings by Goodreads