In this challenge to mainstream thinking on Total Quality Management and related concepts, Steve Levit argues that product quality and customer satisfaction - although praiseworthy initiatives - are insufficient as corporate goals. To achieve wide-ranging business transformation, front-line decision makers must focus on improved responsiveness both inside and outside the organization. This thought-provoking guide shows them how to adopt a new responsiveness paradigm that encompasses quality, cycle time, teams, and other key variables, all in proper proportion. Aimed at managers involved in improvement initiatives, "Quality Is Just the Beginning" outlines five breakthrough steps to help readers critically examine a range of productivity enhancement programmes - including TQM, JIT, and QFD - and to ultimately build and implement a responsiveness-based programme that is right for them.
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Book Description Mcgraw-Hill. Hardcover. Book Condition: New. 0070375925 Brand new hard cover book. Item ships within 24 hours with Free Tracking. Bookseller Inventory # 13914
Book Description Mcgraw-Hill, 1994. Hardcover. Book Condition: New. Bookseller Inventory # DADAX0070375925
Book Description Mcgraw-Hill, 1994. Hardcover. Book Condition: New. Bookseller Inventory # SONG0070375925
Book Description Mcgraw-Hill, 1994. Hardcover. Book Condition: New. book. Bookseller Inventory # 0070375925
Book Description Book Condition: Brand New. Book Condition: Brand New. Bookseller Inventory # 97800703759251.0
Book Description The McGraw-Hill Company. Book Condition: New. pp. 240. Bookseller Inventory # 5781420