This course takes participants through the stages of problem solving and gives them the opportunity to tackle problems from their own work. The aim of this workshop package is to provide participants with an understanding of, and opportunity to practice, the tools and techniques required for creative and effective problem solving. By the end of the course, participants will be able to accurately define the extent and nature of a problem, use creativity technique to generate potential solutions and apply the most appropriate criteria to select the best solution. The Trainer's Guide contains: information on the teaching aims and methods of the course, paper masters of transparencies, handouts and exercises, teaching notes on case studies and exercises, and a reading list. The Participant's Guide, which can be purchased in multiple or photocopied to hand out to each delegate, contains all that the participant needs to gain maximum benefit from the course, including details of the scope of the course, notes to topics discussed, exercises and case studies, and work and action sheets. Among the issues covered in the package are: a problem solving model, problem identification and definition, creativity and generating options, and evaluation and selection options.
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