Quality Improvement Tools & Techniques

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9780070412194: Quality Improvement Tools & Techniques

Presents quality improvement (QI) concepts and techniques in plain language, deemphasizing mathematics. An ongoing case example illustrates QI principles throughout chapters on constructing a QI "story," tools and diagrams, advanced techniques such as focus groups and process ownership, and QI systems. Includes numerous charts and tables, questions and answers, and an appendix of QI forms. For managers and students. Annotation copyright Book News, Inc. Portland, Or.

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About the Author:

Peter Mears is a professor of management at the College of Business and Public Administration, University of Louisville.

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Mears, Peter
Published by McGraw-Hill Trade (1994)
ISBN 10: 0070412197 ISBN 13: 9780070412194
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