The Performance Consulting Toolbook

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9780070471696: The Performance Consulting Toolbook

Due to the costs of running the average training programme, trainers are being asked to move towards "performance consulting", advising clients on whether or not training is the most cost-effective solution to the problem. This text explores this shift from training to performance consulting.

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From the Back Cover:

Many of today's top companies have cooled on implementing expensive training programs and are instead opting for more cost-effective solutions to employee performance problems. The new heroes are performance consultants--experts who can find solutions other than training to a wide range of common employee problems. Savvy trainers know that the burgeoning new area of performance consulting is where the money and the opportunities are. But not all of them have the new perspective needed to break into this high-potential field. That's where this book comes in. It will equip you with all the practical information and tools you need to help any company find a solution that works--one guaranteed to save time, effort, and money. You'll learn all the secrets that the most sought-after consultants in the business know, including: how to transfer your best skills as a trainer to the role of performance consultant; how to analyze and measure employee performance problems; how to determine the causes of performance problems; how to choose the right intervention--from job aids to new incentives to process re-design; how to improve organizational performance; how to achieve results through coaching, mentoring, peer-to-peer teaching and learning; how to evaluate employee performance and how well a given method is working. You'll also learn the best ways to establish credibility with your consulting clients, how to establish clear expectations up front, and how to make sure that your recommendations are implemented. The book includes reproducible forms, checklists, charts, and exercises that will help you immeasurably on the job, as well as before you begin each consulting job. It's guaranteed to give your career the important boost it needs!

About the Author:

Carolyn Nilson is one of the best-selling authors ever in the training and consulting field. Her books include Team Games for Trainers, More Team Games for Trainers, The Training Program Workbook and Kit and The Training & Development Yearbook. She has held senior training and performance consultant positions with Bell Labs and Asea Brown Boveri.

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Carolyn Nilson
Published by McGraw-Hill Companies (1999)
ISBN 10: 007047169X ISBN 13: 9780070471696
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Carolyn Nilson
Published by McGraw-Hill Companies (1999)
ISBN 10: 007047169X ISBN 13: 9780070471696
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