The 1997 McGraw-Hill Training and Performance Sourcebook

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9780070578418: The 1997 McGraw-Hill Training and Performance Sourcebook

This yearly sourcebook of experiential learning exercises, games and job aids provides a practical reference for all trainers with the task of improving personal, group and organizational performance. It should enable trainers to implement the latest ideas on training and development covering team development, quality improvement, customer service, diversity training and more. It contains 40 self-contained resources complete with instructions and reproducible handouts.

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