Updated for 1999, this yearbook provides an annual anthology and reference source for those interested in implementing quality management. It is divided into four parts: background for quality; quality by industry; implementing quality; and quality references.
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Raise product reliability rates with new software. Learn how to perform team audits. Upgrade service delivery without raising your budget. Make the connection between emotional intelligence and leadership. Get customers to increase their own levels of satisfaction. Identify the five conditions for developing a high performance culture. Coax better performance from self-directed teams. Set up a reliable supplier certification system. Put the latest research on Web sites to work. Improve quality in manufacturing, services, and the public sector. The latest research, newest discoveries, and best thinking on TQM are yours for the using in this leading annual guide on quality. The Quality Yearbook, 1999 Edition, brings you up to speed on the rapid changes in this competitively vital and fast-evolving field. You get a closeup of cutting-edge quality management in carefully collected, screened, and edited "best of the best" articles, research, and thoughts from top periodicals and journals. You also get vital original perspectives and insights from leading consultants, available only in this book. And you'll discover a fascinating review of insufficiently known, pioneering works that helped make TQM the potent force it is in the workplace today. Bringing together leading experts, accumulated wisdom and knowledge, and cutting-edge developments, this annual gives you the who, what, and how answers you need to apply the best TQM today. Nothing less than the ultimate resource for quality-conscious managers in all industries--public and private--The Quality Yearbook is a resource you'll turn to for answers now and well into the new millennium.
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Book Description Mcgraw-Hill, 1999. Hardcover. Book Condition: New. book. Bookseller Inventory # 70718741