The Big Book of Customer Service Training Games (Big Book Series)

3.74 avg rating
( 77 ratings by GoodReads )
 
9780070779747: The Big Book of Customer Service Training Games (Big Book Series)

Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more.

"synopsis" may belong to another edition of this title.

From the Back Cover:

Supervisors and trainers: turn your customer service reps into your company's biggest asset! Because they're out there dealing with the public, frontline workers such as customer service representatives, salespeople, and technicians have the capacity to make a company look very bad...or very good. With the help of this creative collection of training games, you can be sure that your employees can be counted on to give your company a good reputation--employees who...know how to create a rapport with the customer or client; recognize and respond for the needs of every customer; go beyond the expected; bring enthusiasm and a love of what they do to the job. These easy-to-use games take just 15-30 minutes and include reproducible handouts and worksheets. You can use them either to enliven traditional customer service training programs or to add a training component to a regular staff meeting. Customer service training games will help your frontline service workers keep a positive attitude at all times; speak and communicate clearly, both on the telephone and face-to-face; deal with difficult customers, and much more.

About the Author:

Peggy Carlaw is the founder and president of Impact Learning Systems International, a training and consulting company based in California. Vasudha Kathleen Deming is an instructional designer and training consultant specializing in customer service and technical support.

"About this title" may belong to another edition of this title.

Top Search Results from the AbeBooks Marketplace

1.

Carlaw, Peggy; Deming, Vasudha
Published by Mcgraw Hill Publishers
ISBN 10: 0070779740 ISBN 13: 9780070779747
New Quantity Available: > 20
Seller
INDOO
(Avenel, NJ, U.S.A.)
Rating
[?]

Book Description Mcgraw Hill Publishers. Book Condition: New. Brand New. Bookseller Inventory # 0070779740

More Information About This Seller | Ask Bookseller a Question

Buy New
US$ 13.60
Convert Currency

Add to Basket

Shipping: US$ 3.50
Within U.S.A.
Destination, Rates & Speeds

2.

Carlaw, Peggy; Deming, Vasudha
Published by McGraw-Hill Education - Europe, United States (1998)
ISBN 10: 0070779740 ISBN 13: 9780070779747
New Paperback Quantity Available: 1
Seller
The Book Depository US
(London, United Kingdom)
Rating
[?]

Book Description McGraw-Hill Education - Europe, United States, 1998. Paperback. Book Condition: New. 231 x 185 mm. Language: English . Brand New Book. Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more. Bookseller Inventory # AAS9780070779747

More Information About This Seller | Ask Bookseller a Question

Buy New
US$ 19.52
Convert Currency

Add to Basket

Shipping: FREE
From United Kingdom to U.S.A.
Destination, Rates & Speeds

3.

Carlaw, Peggy; Deming, Vasudha
Published by McGraw-Hill Education (1998)
ISBN 10: 0070779740 ISBN 13: 9780070779747
New Quantity Available: 2
Seller
PBShop
(Wood Dale, IL, U.S.A.)
Rating
[?]

Book Description McGraw-Hill Education, 1998. PAP. Book Condition: New. New Book.Shipped from US within 10 to 14 business days. Established seller since 2000. Bookseller Inventory # IB-9780070779747

More Information About This Seller | Ask Bookseller a Question

Buy New
US$ 15.59
Convert Currency

Add to Basket

Shipping: US$ 3.99
Within U.S.A.
Destination, Rates & Speeds

4.

Carlaw, Peggy; Deming, Vasudha
Published by McGraw-Hill Education - Europe, United States (1998)
ISBN 10: 0070779740 ISBN 13: 9780070779747
New Paperback Quantity Available: 1
Seller
The Book Depository
(London, United Kingdom)
Rating
[?]

Book Description McGraw-Hill Education - Europe, United States, 1998. Paperback. Book Condition: New. 231 x 185 mm. Language: English . Brand New Book. Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more. Bookseller Inventory # AAS9780070779747

More Information About This Seller | Ask Bookseller a Question

Buy New
US$ 20.24
Convert Currency

Add to Basket

Shipping: FREE
From United Kingdom to U.S.A.
Destination, Rates & Speeds

5.

Carlaw, Peggy; Deming, Vasudha
Published by McGraw-Hill Education (1998)
ISBN 10: 0070779740 ISBN 13: 9780070779747
New Paperback Quantity Available: 2
Seller
Murray Media
(North Miami Beach, FL, U.S.A.)
Rating
[?]

Book Description McGraw-Hill Education, 1998. Paperback. Book Condition: New. Bookseller Inventory # 0070779740

More Information About This Seller | Ask Bookseller a Question

Buy New
US$ 19.51
Convert Currency

Add to Basket

Shipping: US$ 2.99
Within U.S.A.
Destination, Rates & Speeds

6.

Carlaw, Peggy; Deming, Vasudha
Published by McGraw-Hill Education
ISBN 10: 0070779740 ISBN 13: 9780070779747
New PAPERBACK Quantity Available: 4
Seller
Movie Mars
(Indian Trail, NC, U.S.A.)
Rating
[?]

Book Description McGraw-Hill Education. PAPERBACK. Book Condition: New. 0070779740 Brand New Book. Ships from the United States. 30 Day Satisfaction Guarantee!. Bookseller Inventory # 4311809

More Information About This Seller | Ask Bookseller a Question

Buy New
US$ 18.67
Convert Currency

Add to Basket

Shipping: US$ 3.99
Within U.S.A.
Destination, Rates & Speeds

7.

Carlaw, Peggy; Deming, Vasudha
Published by McGraw-Hill Education - Europe
ISBN 10: 0070779740 ISBN 13: 9780070779747
New Paperback Quantity Available: 1
Seller
THE SAINT BOOKSTORE
(Southport, United Kingdom)
Rating
[?]

Book Description McGraw-Hill Education - Europe. Paperback. Book Condition: new. BRAND NEW, The Big Book of Customer Service Training Games: Quick, Fun Activities for Training Customer Service Reps, Salespeople, and Anyone Else Who Deals with Customers, Peggy Carlaw, Vasudha Kathleen Deming, Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more. Bookseller Inventory # B9780070779747

More Information About This Seller | Ask Bookseller a Question

Buy New
US$ 15.46
Convert Currency

Add to Basket

Shipping: US$ 7.36
From United Kingdom to U.S.A.
Destination, Rates & Speeds

8.

Carlaw, Peggy; Deming, Vasudha
Published by McGraw-Hill (1998)
ISBN 10: 0070779740 ISBN 13: 9780070779747
New Paperback Quantity Available: 1
Seller
Ergodebooks
(RICHMOND, TX, U.S.A.)
Rating
[?]

Book Description McGraw-Hill, 1998. Paperback. Book Condition: New. 1. Bookseller Inventory # DADAX0070779740

More Information About This Seller | Ask Bookseller a Question

Buy New
US$ 19.46
Convert Currency

Add to Basket

Shipping: US$ 3.99
Within U.S.A.
Destination, Rates & Speeds

9.

Carlaw, Peggy; Deming, Vasudha
Published by McGraw-Hill Education 1998-10-01 (1998)
ISBN 10: 0070779740 ISBN 13: 9780070779747
New Quantity Available: 4
Seller
Chiron Media
(Wallingford, United Kingdom)
Rating
[?]

Book Description McGraw-Hill Education 1998-10-01, 1998. Book Condition: New. Brand new book, sourced directly from publisher. Dispatched within 2 working days from our warehouse. Book will be sent in robust, secure packaging to ensure it reaches you securely. Bookseller Inventory # NU-BNT-00246893

More Information About This Seller | Ask Bookseller a Question

Buy New
US$ 20.77
Convert Currency

Add to Basket

Shipping: US$ 3.70
From United Kingdom to U.S.A.
Destination, Rates & Speeds

10.

Carlaw, Peggy; Deming, Vasudha
ISBN 10: 0070779740 ISBN 13: 9780070779747
New Paperback First Edition Quantity Available: 1
Seller
Grand Eagle Retail
(Wilmington, DE, U.S.A.)
Rating
[?]

Book Description Paperback. Book Condition: New. 1st. 186mm x 15mm x 235mm. Paperback. Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but als.Shipping may be from multiple locations in the US or from the UK, depending on stock availability. 224 pages. 0.399. Bookseller Inventory # 9780070779747

More Information About This Seller | Ask Bookseller a Question

Buy New
US$ 24.79
Convert Currency

Add to Basket

Shipping: FREE
Within U.S.A.
Destination, Rates & Speeds

There are more copies of this book

View all search results for this book