Reengineering. Total quality management. Time-based competition. More than management buzzwords, these and other processed-based movements have transformed business practices worldwide. Now that "process"-how work is coordinated, streamlined, and targeted to meet operational and strategic goals-has become a source of competitive advantage, business leaders need to know not only what these movements and concepts are, but also how to apply them. Every Manager's Guide to Business Processes is a selective glossary that provides a reliable review of key business process concepts and terms. Some of the entries, like "outsourcing" and "benchmarking," are familiar; others are more specialized, such as "groupware" (the information technology base for many new forms of collaboration and teamwork) and "fishbone diagram" (a commonly used tool in total quality mangement). Each entry is illustrated with specific company examples.
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