The definitive primer on knowledge management, this book will establish the enduring vocabulary and concepts and serve as the hands on resource of choice for fast companies that recognize knowledge as the only sustainable source of competitive advantage. Drawing from their work with more than 30 knowledge-rich firms, the authors-experienced consultants with a track record of success-examine how all types of companies can effectively understand, analyze, measure, and manage their intellectual assets, turning corporate knowledge so that it can be easily leveraged throughout the firm, they caution readers about the limits of communications and information technology in managing intellectual capital. In the end, say the authors, the human qualities of knowledge-experience, intuition, and beliefs-are precisely the most valuable and most difficult to manage and maximize. Applying the insights and practices of Working Knowledge is every manager's first step on that rewarding road to long-term success.
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