Service Management for Competitive Advantage

 
9780071133128: Service Management for Competitive Advantage

James Fitzsimmons' 1982 McGraw-Hill text, "Service Operations Management", the first book on the topic, defined the field of service operations management. Fitzsimmons is now senior author of an all new 1994 service management text which sets the paradigm for service management for the 1990s. This junior/senior/graduate text is distinguished by its unique focus on service management for competitive advantage and by its integration of the author's first-hand experiences and research with numerous service firms. Its highly readable presentation is designed to appeal even to students with little business experience.

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James A. Fitzsimmons, Mona J. Fitzsimmons
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Book Description McGraw-Hill Education (ISE Editions), 1994. Paperback. Book Condition: Very Good. Service Management for Competitive Advantage This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. . Bookseller Inventory # 7719-9780071133128

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James A. Fitzsimmons, Mona J. Fitzsimmons
Published by McGraw-Hill Education (ISE Editions) (1994)
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Book Description McGraw-Hill Education (ISE Editions), 1994. Paperback. Book Condition: Good. Service Management for Competitive Advantage This book is in good or better condition. It has no tears to the pages and no pages will be missing from the book. The spine of the book is still in great condition and the front cover is generally unmarked. It has signs of previous use but overall is in really nice, tight condition. Shipping is normally same day from our UK warehouse. We offer a money back guarantee if you are not satisfied. Bookseller Inventory # 9053-9780071133128

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James A. Fitzsimmons, Mona J. Fitzsimmons
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