The McGraw-Hill Handbook of Business Letters

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9780071135894: The McGraw-Hill Handbook of Business Letters

Now in paperback, the second edition of this indispensable desk reference provides a treasury of 199 model letters--organized in 13 broad categories--that can be quickly adapted to fit the needs of virtually every kind of business correspondence.

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From the Back Cover:

THE CLASSIC BESTSELLING GUIDE

Revised, expanded, and updated to meet the demands of doing business in the Digital Age with sample letters, e mail, and voice messages.

The McGraw-Hill Handbook of Business Letters

/b> includes everything you need to know to write clear, concise, effective letters for any business situation. Whether you're creating an in-house memo for your fellow co-workers or specialized correspondence for customers and clients, this all-in-one guide will show you the proper style, format, and type to use in all your professional communications. With this comprehensive resource, you can easily access hundreds of sample letters for a wide range of business applications. You can find exactly the right words for the right job and strike a perfect balance between formal and casual styles. Best of all, you can communicate with confidence--and go "write" to the top--in business and in life.

LEARN HOW TO WRITE, DEVELOP, AND IMPROVE:

* Formal business letters * Customer communications * Company-wide memos * Professional cover letters * Inquiry and request letters * Perfectly formatted faxes * Credit and collection letters * Confirmations and follow-ups * Announcements and congratulations * Service letters or complaints * Effective e-mail

About the Author:

Roy W. Poe is a business education consultant with experience teaching communications in management development programs and college extension classes. He is the author of The McGraw-Hill Guide to Effective Business Reports and several business textbooks.

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