This updated 2000 edition helps people keep up to date with the latest new techniques and measurements in the field of quality management. It includes a selection of articles and chapters from several current books and periodicals. The book is divided into four parts: background for quality; quality by industry; implementing quality; and quality references.
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Put quality into your management with the best-of-the-best in ideas and tools. Improve your competitive edge against world-class companies with his comprehensive yearly review of the state of the art in the world of quality through this unique collection of articles and chapter reprints on the most current thinking and best practices in the field. Whether you're in management or engineering, marketing or finance; in industry, service sectors, or government--you'll get invaluable insight and immensely useful guidance on improving the functions and processes of your organization, including how to: find new sources of competitive advantage; become a front runner in your specific product or service; learn to apply quality principles to agile manufacturing; profit from innovative ways of assessing and increasing service; boost our market share through improved customer perception; learn the secrets of collaborative leadership; develop productive and international teams; become an adept user of process management, measurements, and information tools; practice organizational storytelling for better communication; select the right ISO 9000 consultant; and much more.
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Book Description McGraw-Hill Companies, 2000. Hardcover. Book Condition: New. Bookseller Inventory # DADAX0071352473