The ISO 9000 quality management system is the worldwide standard for improved product quality and customer satisfaction through improved business processes. The Big 3 auto makers, NASA, and thousands of other organizations have developed ISO 9000 systems and received ISO 9000 accreditation. Yet, most companies are at a loss as to how to make the most of their ISO 9000 systems because, there are no practical guides to maximizing them, until now. Written by a renowned ISO 9000 trainer and consultant, this is the first and only comprehensive guide to achieving tangible bottom-line results with ISO 9000. Readers get detailed, step-by-step instructions on how to put ISO 9000 quality standards to work at every organizational level for increased profits and market share.
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James Highlands is president of Management Systems Analysis, Inc., an ISO 9000 and ISO 14001 training and consulting organization. He is a lead US delegate to ISO Technical Committee 207 charged with drafting the ISO 14000 standards and a member of the US Technical Advisory Group to ISO Technical Committee 176 charged with drafting the ISO 9000 family of standards. He is a certified lead auditor for ISO 9000 through both the Registrar Accreditation Board in the United States and the International Register of Certificated Auditors in the United Kingdom.
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