Conquering Complexity in Your Business: How Wal-Mart, Toyota, and Other Top Companies Are Breaking Through the Ceiling on Profits and Growth

3.14 avg rating
( 28 ratings by GoodReads )
 
9780071435086: Conquering Complexity in Your Business: How Wal-Mart, Toyota, and Other Top Companies Are Breaking Through the Ceiling on Profits and Growth

Conquering the complexity in products and services can generate larger contributions to profits and growth than nearly any other business strategy

Here's a guarantee: Somewhere in your business, there is too much complexity. You may also be losing out by having too little complexity where it counts - in the products, services and options you offer to customers. Either way, the impact of complexity is enormous in terms of lost profit and missed growth opportunities.

Conquering Complexity in Your Business shows how to break through the ceiling on profits and growth by implementing the three rules for conquering complexity:

  • Eliminating complexity that customers will not pay for
  • Exploiting the complexity that customers will pay for
  • Minimizing the costs of the complexity you offer

You'll find methods and tools you need to:

  • Identify the offering and process complexity in your business
  • Quantify the impact of that complexity
  • Decide which complexity you want to keep and which to eliminate
  • Select specific approaches to eliminate different kinds of complexity

    This knowledge will significantly improve your ability to grow profit, revenue, and shareholder value.

  • "synopsis" may belong to another edition of this title.

    From the Author:

    Without question this book is about quantitatively defining the cost of complexity and removing its causes in a priority order. Data and equations are required to make the process quantitative; Newtons equations of motion met the same negative reaction from Goethe, but that did not detract from their universal application. The case study the reviewer referred to was one of the authors' company, and resulted in moving from a loss to an 18% pre-tax profit, and the devil is in the details. Executives and managers, having read the book, are therefore unlikely to "put it aside". The book is not about eliminating complexity, but about eliminating the cost of complexity. Complexity that creates shareholder value should in fact be increased. These views are reflected in the comments of CEO's (below) who have reviewed the book.

    From the Back Cover:

    "The winners and losers in the next decade...may well be separated by a single factor: those that conquer complexity and those that do not."

    - Michael L. George and Stephen A. Wilson

    Here's a guarantee: Somewhere in your business, there is too much complexity. It erodes profitability, impedes productivity, confuses customers, and adds non-recoverable costs that can kill you in the marketplace. But that's only half the equation: You may also be losing out by having too little of the complexity where it counts--in the products, services, and options you offer to customers. Customers call this value-added complexity "variety", "options", or "customization". Either way, as you'll discover in Conquering Complexity in Your Business, the impact of complexity is enormous in terms of lost profit and missed growth opportunities.

    In this breakthrough book from Michael L. George and Stephen A. Wilson, you'll find out why the trick to outperforming your competition and staying ahead of the curve in today's highly customer-centric business environment is achieving the optimum levels of complexity in your products, services, and operations. Best of all, for the first time in print, you'll find powerful tools that will let you quantify and pinpoint complexity in your business. You'll also find strategies for conquering that complexity and dramatically increasing productivity, profits and market share.

    Conquering Complexity in Your Business is packed with real-world practical advice and guidance from both a strategic and tactical perspective. With the help of fascinating and instructive in-depth case studies from Dell, Capital One, Southwest Airlines, Wal-Mart, Toyota, Scania, Lockheed Martin, Aldi, and other companies that have conquered complexity to become world leaders in their industries, the authors show you how to

    • Strategically identify the offering and process complexity in your business
    • Quantify the impact of that complexity
    • Decide which complexity you want to keep to drive growth and which to eliminate to cut costs
    • Select and implement specific operational approaches to eliminate different kinds of complexity
    • Sustain an environment with just the right balance of complexity your company needs to maximize productivity and profits

    Don't let complexity impose a ceiling on your profits and growth. Read Conquering Complexity in Your Business and learn how to serve your customers more effectively, dominate your competition, and delight your shareholders.

    "This is an important book that should be read by every CEO. Conquering Complexity is not just about reducing costs; it's fundamentally about growing revenues and creating economic value by serving your customers more effectively."--Lou Giuliano, Chairman, President and CEO, ITT Industries

    "Complexity creeps into organizations incrementally, and each additional decision is, by itself, almost always justifiable. But faced with a crisis, many companies, including American Airlines, have chosen a head-on approach to removing complexity--we simply could not afford to do otherwise."--Gerard J. Arpey, President and CEO, AMR Corporation and American Airlines

    "As we tackle the most resistant issues in the company, it is clear that complexity is a key causal. The challenge is getting our arms around the cost of complexity. Being able to size the opportunity creates a compelling call to action."--Anne M. Mulcahy, Chairman and CEO, Xerox Corporation

    "It is critical that the authors' study and analysis gets outs to a wider audience to explain how complexity occurs and more importantly, how to both attack it and prevent it."--Chris Cool, Vice President, Northrup-Grumman Corporation

    Many managers and executives intuitively understand that the benefits from conquering complexity can be huge. But only a handful worldwide know to how to precisely measure, manage, and profit from complexity. Now, with Conquering Complexity in Your Business, a breakthrough book from complexity gurus Michael L. George and Stephen A. Wilson, all of that changes. Learn how to break through the ceiling on your company's profits and growth.

    For more information about Conquering Complexity, please visit our website at www.georgegroup.com

    "About this title" may belong to another edition of this title.

    Top Search Results from the AbeBooks Marketplace

    1.

    Michael L. George; Stephen A. Wilson
    Published by McGraw-Hill Education (2004)
    ISBN 10: 0071435085 ISBN 13: 9780071435086
    New Hardcover Quantity Available: 1
    Seller
    R&R Books
    (Reno, NV, U.S.A.)
    Rating
    [?]

    Book Description McGraw-Hill Education, 2004. Hardcover. Book Condition: New. Brand New, not a remainder. Bookseller Inventory # 1611240255

    More Information About This Seller | Ask Bookseller a Question

    Buy New
    US$ 1.00
    Convert Currency

    Add to Basket

    Shipping: US$ 3.19
    Within U.S.A.
    Destination, Rates & Speeds

    2.

    Michael L. George; Stephen A. Wilson
    Published by McGraw-Hill (2004)
    ISBN 10: 0071435085 ISBN 13: 9780071435086
    New Softcover Quantity Available: 1
    Seller
    Book Deals
    (Lewiston, NY, U.S.A.)
    Rating
    [?]

    Book Description McGraw-Hill, 2004. Book Condition: New. Brand New, Unread Copy in Perfect Condition. A+ Customer Service! Summary: Conquering the complexity in products and services can generate larger contributions to profits and growth than nearly any other business strategy Here's a guarantee: Somewhere in your business, there is too much complexity. You may also be losing out by having too little complexity where it counts - in the products, services and options you offer to customers. Either way, the impact of complexity is enormous in terms of lost profit and missed growth opportunities. Conquering Complexity in Your Business shows how to break through the ceiling on profits and growth by implementing the three rules for conquering complexity: Eliminating complexity that customers will not pay for Exploiting the complexity that customers will pay for Minimizing the costs of the complexity you offer You'll find methods and tools you need to: Identify the offering and process complexity in your business Quantify the impact of that complexity Decide which complexity you want to keep and which to eliminate Select specific approaches to eliminate different kinds of complexity This knowledge will significantly improve your ability to grow profit, revenue, and shareholder value. Bookseller Inventory # ABE_book_new_0071435085

    More Information About This Seller | Ask Bookseller a Question

    Buy New
    US$ 6.99
    Convert Currency

    Add to Basket

    Shipping: FREE
    Within U.S.A.
    Destination, Rates & Speeds

    3.

    Michael L. George; Stephen A. Wilson
    ISBN 10: 0071435085 ISBN 13: 9780071435086
    New Quantity Available: 1
    Seller
    LVeritas
    (Newton, MA, U.S.A.)
    Rating
    [?]

    Book Description Book Condition: New. Gift Quality Book in Excellent Condition. Bookseller Inventory # 36S9FP000BX5

    More Information About This Seller | Ask Bookseller a Question

    Buy New
    US$ 6.00
    Convert Currency

    Add to Basket

    Shipping: US$ 1.00
    Within U.S.A.
    Destination, Rates & Speeds

    4.

    Michael L. George; Stephen A. Wilson
    Published by McGraw-Hill (2004)
    ISBN 10: 0071435085 ISBN 13: 9780071435086
    New Hardcover Quantity Available: 1
    Seller
    Ergodebooks
    (RICHMOND, TX, U.S.A.)
    Rating
    [?]

    Book Description McGraw-Hill, 2004. Hardcover. Book Condition: New. 1. Bookseller Inventory # DADAX0071435085

    More Information About This Seller | Ask Bookseller a Question

    Buy New
    US$ 8.48
    Convert Currency

    Add to Basket

    Shipping: US$ 3.99
    Within U.S.A.
    Destination, Rates & Speeds

    5.

    Michael L. George; Stephen A. Wilson
    ISBN 10: 0071435085 ISBN 13: 9780071435086
    New Quantity Available: 1
    Seller
    Castle Rock
    (Pittsford, NY, U.S.A.)
    Rating
    [?]

    Book Description Book Condition: Brand New. Book Condition: Brand New. Bookseller Inventory # 97800714350861.0

    More Information About This Seller | Ask Bookseller a Question

    Buy New
    US$ 8.97
    Convert Currency

    Add to Basket

    Shipping: US$ 3.99
    Within U.S.A.
    Destination, Rates & Speeds

    6.

    Michael L. George; Stephen A. Wilson
    Published by McGraw-Hill (2004)
    ISBN 10: 0071435085 ISBN 13: 9780071435086
    New Hardcover Quantity Available: 1
    Seller
    Poverty Hill Books
    (La Grange, IL, U.S.A.)
    Rating
    [?]

    Book Description McGraw-Hill, 2004. Hardcover. Book Condition: New. HARDCOVER, BRAND NEW, Perfect Shape, No Black Remainder Mark,Fast Shipping With Online Tracking, International Orders shipped Global Priority Air Mail, All orders handled with care and shipped promptly in secure packaging, we ship Mon-Sat and send shipment confirmation emails. Our customer service is friendly, we answer emails fast, accept returns and work hard to deliver 100% Customer Satisfaction!. Bookseller Inventory # 9028351

    More Information About This Seller | Ask Bookseller a Question

    Buy New
    US$ 10.95
    Convert Currency

    Add to Basket

    Shipping: US$ 3.99
    Within U.S.A.
    Destination, Rates & Speeds

    7.

    Michael L. George; Stephen A. Wilson
    Published by McGraw-Hill (2004)
    ISBN 10: 0071435085 ISBN 13: 9780071435086
    New Hardcover Quantity Available: 1
    Seller
    Irish Booksellers
    (Rumford, ME, U.S.A.)
    Rating
    [?]

    Book Description McGraw-Hill, 2004. Hardcover. Book Condition: New. book. Bookseller Inventory # 0071435085

    More Information About This Seller | Ask Bookseller a Question

    Buy New
    US$ 16.93
    Convert Currency

    Add to Basket

    Shipping: FREE
    Within U.S.A.
    Destination, Rates & Speeds

    8.

    Michael L. George; Stephen A. Wilson
    Published by McGraw-Hill Education - Europe, United States (2004)
    ISBN 10: 0071435085 ISBN 13: 9780071435086
    New Paperback Quantity Available: 10
    Seller
    The Book Depository US
    (London, United Kingdom)
    Rating
    [?]

    Book Description McGraw-Hill Education - Europe, United States, 2004. Paperback. Book Condition: New. 231 x 157 mm. Language: English . Brand New Book. The winners and losers in the next decade.may well be separated by a single factor: those that conquer complexity and those that do not - Michael L. George and Stephen A. Wilson. Here s a guarantee: Somewhere in your business, there is too much complexity. It erodes profitability, impedes productivity, confuses customers, and adds non-recoverable costs that can kill you in the marketplace. But that s only half the equation: You may also be losing out by having too little of the complexity where it counts - in the products, services, and options you offer to customers. Customers call this value-added complexity variety , options , or customization . Either way, as you ll discover in Conquering Complexity in Your Business , the impact of complexity is enormous in terms of lost profit and missed growth opportunities.In this breakthrough book from Michael L. George and Stephen A. Wilson, you ll find out why the trick to outperforming your competition and staying ahead of the curve in today s highly customer-centric business environment is achieving the optimum levels of complexity in your products, services, and operations. Best of all, for the first time in print, you ll find powerful tools that will let you quantify and pinpoint complexity in your business. You ll also find strategies for conquering that complexity and dramatically increasing productivity, profits and market share. Conquering Complexity in Your Business is packed with real-world practical advice and guidance from both a strategic and tactical perspective. With the help of fascinating and instructive in-depth case studies from Dell, Capital One, Southwest Airlines, Wal-Mart, Toyota, Scania, Lockheed Martin, Aldi, and other companies that have conquered complexity to become world leaders in their industries, the authors show you how to: strategically identify the offering and process complexity in your business; quantify the impact of that complexity; decide which complexity you want to keep to drive growth and which to eliminate to cut costs; select and implement specific operational approaches to eliminate different kinds of complexity; and, sustain an environment with just the right balance of complexity your company needs to maximize productivity and profits.Don t let complexity impose a ceiling on your profits and growth. Read Conquering Complexity in Your Business and learn how to serve your customers more effectively, dominate your competition, and delight your shareholders. This is an important book that should be read by every CEO. Conquering Complexity is not just about reducing costs; it s fundamentally about growing revenues and creating economic value by serving your customers more effectively - Lou Giuliano, Chairman, President and CEO, ITT Industries. Complexity creeps into organizations incrementally, and each additional decision is, by itself, almost always justifiable. But faced with a crisis, many companies, including American Airlines, have chosen a head-on approach to removing complexity - we simply could not afford to do otherwise - Gerard J. Arpey, President and CEO, AMR Corporation and American Airlines. As we tackle the most resistant issues in the company, it is clear that complexity is a key causal. The challenge is getting our arms around the cost of complexity. Being able to size the opportunity creates a compelling call to action - Anne M.Mulcahy, Chairman and CEO, Xerox Corporation. It is critical that the authors study and analysis gets outs to a wider audience to explain how complexity occurs and more importantly, how to both attack it and prevent it - Chris Cool, Vice President, Northrup-Grumman Corporation.Many managers and executives intuitively understand that the benefits from conquering complexity can be huge. But only a handful worldwide know to how to precisely measure, manage, and profit from complexity. Now, with Conquering Complexity in Your Business , a breakthrough book from complexi. Bookseller Inventory # AA39780071435086

    More Information About This Seller | Ask Bookseller a Question

    Buy New
    US$ 20.76
    Convert Currency

    Add to Basket

    Shipping: FREE
    From United Kingdom to U.S.A.
    Destination, Rates & Speeds

    9.

    Michael L. George; Stephen A. Wilson
    Published by McGraw-Hill Education - Europe, United States (2004)
    ISBN 10: 0071435085 ISBN 13: 9780071435086
    New Paperback Quantity Available: 10
    Seller
    The Book Depository
    (London, United Kingdom)
    Rating
    [?]

    Book Description McGraw-Hill Education - Europe, United States, 2004. Paperback. Book Condition: New. 231 x 157 mm. Language: English . Brand New Book. The winners and losers in the next decade.may well be separated by a single factor: those that conquer complexity and those that do not - Michael L. George and Stephen A. Wilson. Here s a guarantee: Somewhere in your business, there is too much complexity. It erodes profitability, impedes productivity, confuses customers, and adds non-recoverable costs that can kill you in the marketplace. But that s only half the equation: You may also be losing out by having too little of the complexity where it counts - in the products, services, and options you offer to customers. Customers call this value-added complexity variety , options , or customization . Either way, as you ll discover in Conquering Complexity in Your Business , the impact of complexity is enormous in terms of lost profit and missed growth opportunities.In this breakthrough book from Michael L. George and Stephen A. Wilson, you ll find out why the trick to outperforming your competition and staying ahead of the curve in today s highly customer-centric business environment is achieving the optimum levels of complexity in your products, services, and operations. Best of all, for the first time in print, you ll find powerful tools that will let you quantify and pinpoint complexity in your business. You ll also find strategies for conquering that complexity and dramatically increasing productivity, profits and market share. Conquering Complexity in Your Business is packed with real-world practical advice and guidance from both a strategic and tactical perspective. With the help of fascinating and instructive in-depth case studies from Dell, Capital One, Southwest Airlines, Wal-Mart, Toyota, Scania, Lockheed Martin, Aldi, and other companies that have conquered complexity to become world leaders in their industries, the authors show you how to: strategically identify the offering and process complexity in your business; quantify the impact of that complexity; decide which complexity you want to keep to drive growth and which to eliminate to cut costs; select and implement specific operational approaches to eliminate different kinds of complexity; and, sustain an environment with just the right balance of complexity your company needs to maximize productivity and profits.Don t let complexity impose a ceiling on your profits and growth. Read Conquering Complexity in Your Business and learn how to serve your customers more effectively, dominate your competition, and delight your shareholders. This is an important book that should be read by every CEO. Conquering Complexity is not just about reducing costs; it s fundamentally about growing revenues and creating economic value by serving your customers more effectively - Lou Giuliano, Chairman, President and CEO, ITT Industries. Complexity creeps into organizations incrementally, and each additional decision is, by itself, almost always justifiable. But faced with a crisis, many companies, including American Airlines, have chosen a head-on approach to removing complexity - we simply could not afford to do otherwise - Gerard J. Arpey, President and CEO, AMR Corporation and American Airlines. As we tackle the most resistant issues in the company, it is clear that complexity is a key causal. The challenge is getting our arms around the cost of complexity. Being able to size the opportunity creates a compelling call to action - Anne M.Mulcahy, Chairman and CEO, Xerox Corporation. It is critical that the authors study and analysis gets outs to a wider audience to explain how complexity occurs and more importantly, how to both attack it and prevent it - Chris Cool, Vice President, Northrup-Grumman Corporation.Many managers and executives intuitively understand that the benefits from conquering complexity can be huge. But only a handful worldwide know to how to precisely measure, manage, and profit from complexity. Now, with Conquering Complexity in Your Business , a breakthrough book from complexi. Bookseller Inventory # AA39780071435086

    More Information About This Seller | Ask Bookseller a Question

    Buy New
    US$ 21.53
    Convert Currency

    Add to Basket

    Shipping: FREE
    From United Kingdom to U.S.A.
    Destination, Rates & Speeds

    10.

    Michael L. George; Stephen A. Wilson
    Published by McGraw-Hill Education
    ISBN 10: 0071435085 ISBN 13: 9780071435086
    New Hardcover Quantity Available: 2
    Seller
    Movie Mars
    (Indian Trail, NC, U.S.A.)
    Rating
    [?]

    Book Description McGraw-Hill Education. Hardcover. Book Condition: New. 0071435085 Brand New Book. Ships from the United States. 30 Day Satisfaction Guarantee!. Bookseller Inventory # 4707137

    More Information About This Seller | Ask Bookseller a Question

    Buy New
    US$ 20.98
    Convert Currency

    Add to Basket

    Shipping: US$ 3.99
    Within U.S.A.
    Destination, Rates & Speeds

    There are more copies of this book

    View all search results for this book