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In today’s crowded banking industry, the key to competitive advantage lies in personalized customer service. Banking On Relationships provides 10 market-proven operating principles for banks to create mutually beneficial relationships with customers at every touch point—marketing, sales, customer service, and field support. As aggressive competition and strict cost-cutting initiatives combine to make customer retention more difficult than ever, the book’s focus on integrating people, process, and technology is both valuable and unique.
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Paul Siegel (New York, NY) is the chairman and CEO of The Globecon Group, a 23-year-old professional development company serving more than 350 leading global wholesale financial institutions.
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