Design for Six Sigma for Service (Six SIGMA Operational Methods)

4.6 avg rating
( 5 ratings by GoodReads )
 
9780071445559: Design for Six Sigma for Service (Six SIGMA Operational Methods)

The primary objective of this new book is to provide a comprehensive reference for those who work in a service industry setting. Unlike Design for Six Sigma a Roadmap for Product Development, this new book will address the 5 leading issues in the service industry, which are customer satisfaction, cost reduction, value improvement, change management and process performance measurements.

"synopsis" may belong to another edition of this title.

From the Back Cover:

EXTEND SIX SIGMA EXCELLENCE TO THE SERVICE SECTOR

For Six Sigma professionals taking on the challenges of mapping quality procedures for service sectors, there's no better guide than quality expert Kai Yang's Design for Six Sigma for Service. This comprehensive handbook aggressively tackles the difficulties involved in applying rigorous Six Sigma statistical methods to service environments. It delivers solid, effective solutions that can help any organization achieve measurable gains in customer satisfaction, cost reduction, value improvement, change management, and process performance. Featuring detailed design guidance and valuable tips, this book provides the specifics quality managers need to create product value through improved service practices.

Design for Six Sigma for Service provides:

  • Hardcore, working statistical tools for achieving peak performance
  • Money-saving, efficiency-boosting service procedures
  • Measurement, analytical, and problem-solving tools for any service-oriented venue
  • Design, implementation, embedding, and optimization strategies

DFSS in service organizations * Value analysis and enhancement * Lean operation and process analysis * Process design: deployment and management * Customer analysis * Service quality measures * Theory of inventive problem solving for service * Theory of constraints * Change management * Statistical methods in service DFSS

Bringing Six Sigma efficiency and performance improvements to service sectors raises new challenges for quality managers.

This procedure-intensive operational handbook prepares quality professionals to tackle the mapping of Six Sigma methods to service environments. Kai Yang provides the exact tools needed to improve these costly, critical -- and frequently highly inefficient -- businesses and business sectors.

Focused on procedures that can be put to work immediately in industries such as insurance, financial services, and healthcare, and in service departments, this volume demonstrates how to quickly ensure gains in key measures of quality improvement.

Inside this book are the strategies needed for rapid upgrades in customer satisfaction, performance efficiency, cost reduction, and value improvement. Quality engineers will find all the guidelines and statistical tools they need to:

  • Create effective performance measurements in hard-to-assess areas
  • Pinpoint functions in need of revision
  • Re-engineer processes for greater efficiency and value delivery
  • Discover wasteful processes and delete them with surgical skill
  • Eliminate flaws in almost all service delivery designs
  • Write and orchestrate cost-cutting service delivery strategies
  • Add value to preexisting routines without increasing expenditures
  • Develop and sell performance-optimization strategies in sectors resistant to change
  • Optimize customer satisfaction at reduced cost
  • Add robustness to any service package
  • Document cost paring, efficiency gains, and increased customer satisfaction

Design for Six Sigma for Service provides hardcore optimization strategies for essential customer-contact business environments. For serious quality professionals determined to bring excellence to the most challenging organizational structures, this book is the perfect tool.

About the Author:

Kai Yang, Ph.D., has wide experience in quality and reliability engineering. The Executive Director of Enterprise Excellence Institute, a renowned quality engineering organization based in West Bloomfield, Michigan, he is co-author of the influential Design for Six Sigma: A Roadmap for Product Development. He is also Professor of Industrial and Manufacturing Engineering at Wayne State University, Detroit.

"About this title" may belong to another edition of this title.

Top Search Results from the AbeBooks Marketplace

1.

Yang, Kai
Published by McGraw-Hill Professional (2005)
ISBN 10: 0071445552 ISBN 13: 9780071445559
New Hardcover Quantity Available: 1
Seller
Irish Booksellers
(Rumford, ME, U.S.A.)
Rating
[?]

Book Description McGraw-Hill Professional, 2005. Hardcover. Book Condition: New. book. Bookseller Inventory # 0071445552

More Information About This Seller | Ask Bookseller a Question

Buy New
US$ 50.18
Convert Currency

Add to Basket

Shipping: FREE
Within U.S.A.
Destination, Rates & Speeds

2.

Yang, Kai
ISBN 10: 0071445552 ISBN 13: 9780071445559
New Quantity Available: 1
Seller
firstbookstore
(New Delhi, India)
Rating
[?]

Book Description Book Condition: Brand New. Brand New Original US Edition, Perfect Condition. Printed in English. Excellent Quality, Service and customer satisfaction guaranteed!. Bookseller Inventory # AIND-110197

More Information About This Seller | Ask Bookseller a Question

Buy New
US$ 62.63
Convert Currency

Add to Basket

Shipping: FREE
From India to U.S.A.
Destination, Rates & Speeds

3.

Yang, Kai
ISBN 10: 0071445552 ISBN 13: 9780071445559
New Quantity Available: 2
Seller
Bookshub
(Karol Bagh, India)
Rating
[?]

Book Description Book Condition: New. New. US edition. Perfect condition. Ship by express service to USA, Canada, Australia, France, Italy, UK, Germany and Netherland. Customer satisfaction our priority. Bookseller Inventory # ABE-190516-169289

More Information About This Seller | Ask Bookseller a Question

Buy New
US$ 63.33
Convert Currency

Add to Basket

Shipping: FREE
From India to U.S.A.
Destination, Rates & Speeds

4.

Yang, Kai
ISBN 10: 0071445552 ISBN 13: 9780071445559
New Quantity Available: 2
Seller
EBOOKSTORE2010
(New Delhi, ND, India)
Rating
[?]

Book Description Book Condition: Brand New. New. US edition. Customer Satisfaction guaranteed!!. Bookseller Inventory # SHAK169289

More Information About This Seller | Ask Bookseller a Question

Buy New
US$ 63.38
Convert Currency

Add to Basket

Shipping: FREE
From India to U.S.A.
Destination, Rates & Speeds

5.

Yang, Kai
ISBN 10: 0071445552 ISBN 13: 9780071445559
New Quantity Available: 1
Seller
Romtrade Corp.
(STERLING HEIGHTS, MI, U.S.A.)
Rating
[?]

Book Description Book Condition: New. Brand New Original US Edition.We Ship to PO BOX Address also. EXPEDITED shipping option also available for faster delivery. Bookseller Inventory # AUSBNEW-110197

More Information About This Seller | Ask Bookseller a Question

Buy New
US$ 66.43
Convert Currency

Add to Basket

Shipping: FREE
Within U.S.A.
Destination, Rates & Speeds

6.

Yang, Kai
ISBN 10: 0071445552 ISBN 13: 9780071445559
New Quantity Available: 2
Seller
Basi6 International
(Irving, TX, U.S.A.)
Rating
[?]

Book Description Book Condition: Brand New. Ships from multiple locations. FedEx or DHL 4-6 business days delivery to your doorstep. Bookseller Inventory # 20JULY16APP-231

More Information About This Seller | Ask Bookseller a Question

Buy New
US$ 66.44
Convert Currency

Add to Basket

Shipping: FREE
Within U.S.A.
Destination, Rates & Speeds

7.

Yang, Kai
Published by McGraw-Hill Professional (2005)
ISBN 10: 0071445552 ISBN 13: 9780071445559
New Hardcover Quantity Available: 1
Seller
Ergodebooks
(RICHMOND, TX, U.S.A.)
Rating
[?]

Book Description McGraw-Hill Professional, 2005. Hardcover. Book Condition: New. 1. Bookseller Inventory # DADAX0071445552

More Information About This Seller | Ask Bookseller a Question

Buy New
US$ 72.31
Convert Currency

Add to Basket

Shipping: US$ 3.99
Within U.S.A.
Destination, Rates & Speeds

8.

Yang, Kai
Published by McGraw-Hill Education
ISBN 10: 0071445552 ISBN 13: 9780071445559
New Hardcover Quantity Available: 1
Seller
Cloud 9 Books
(West Palm Beach, FL, U.S.A.)
Rating
[?]

Book Description McGraw-Hill Education. Hardcover. Book Condition: New. 0071445552 New Condition. Bookseller Inventory # NEW6.0027668

More Information About This Seller | Ask Bookseller a Question

Buy New
US$ 72.05
Convert Currency

Add to Basket

Shipping: US$ 4.99
Within U.S.A.
Destination, Rates & Speeds

9.

Yang, Kai
Published by McGraw-Hill Education (2005)
ISBN 10: 0071445552 ISBN 13: 9780071445559
New Quantity Available: > 20
Print on Demand
Seller
PBShop
(Wood Dale, IL, U.S.A.)
Rating
[?]

Book Description McGraw-Hill Education, 2005. HRD. Book Condition: New. New Book.Shipped from US within 10 to 14 business days.THIS BOOK IS PRINTED ON DEMAND. Established seller since 2000. Bookseller Inventory # IP-9780071445559

More Information About This Seller | Ask Bookseller a Question

Buy New
US$ 81.96
Convert Currency

Add to Basket

Shipping: US$ 3.99
Within U.S.A.
Destination, Rates & Speeds

10.

Yang, Kai
Published by McGraw-Hill Education (2005)
ISBN 10: 0071445552 ISBN 13: 9780071445559
New Hardcover Quantity Available: 1
Seller
Booked Again
(Summit, NJ, U.S.A.)
Rating
[?]

Book Description McGraw-Hill Education, 2005. Hardcover. Book Condition: New. New item. Bookseller Inventory # QX-132-25-7157007

More Information About This Seller | Ask Bookseller a Question

Buy New
US$ 81.91
Convert Currency

Add to Basket

Shipping: US$ 10.00
Within U.S.A.
Destination, Rates & Speeds

There are more copies of this book

View all search results for this book