Items related to The Southwest Airlines Way

The Southwest Airlines Way - Softcover

  • 3.76 out of 5 stars
    474 ratings by Goodreads
 
9780071458276: The Southwest Airlines Way

Synopsis

"If you look at Southwest Airlines, and I admire what they do, they've been the most successful airline in the industry."

--Gerard Arpey, CEO, American Airlines

"Through extensive research Jody Hoffer Gittell gets to the bottom of what has sustained Southwest Airlines' positive employee relations and high performance through good and bad times."

--Thomas A. Kochan, professor, MIT Sloan School of Management, MIT Global Airline Industry Program

In an industry with losses in the billions, Southwest Airlines has an unbroken string of 31 consecutive years of profitability. The Southwest Airlines Way examines how the company uses high-performance relationships to create enormous competitive advantage in motivation, teamwork, and coordination among employees. It then goes further to show how any company can foster these powerful cooperative relationships and explains how to:

  • Lead with credibility and caring
  • Invest in frontline leaders
  • Hire and train for relational competence
  • Use conflicts to build relationships
  • Make unions its partners, not its adversaries
  • Build relationships with its suppliers

"synopsis" may belong to another edition of this title.

About the Author

JODY HOFFER GITTELL IS A PROFESSOR OF MANAGEMENT at Brandeis University's Heller School for Social Policy and Management. She serves as Executive Director of the Relational Coordination Research Collaborative, bringing practitioners and researchers together to transform organizational relationships for high performance. She also serves as Chief Scientific Officer of Relational Coordination Analytics Inc., offering measurement, evaluation and visualization of relational coordination networks to organizations seeking to improve their performance. To learn more visit rcrc.brandeis.edu and rcanalytic.com.

Dr. Gittell's research explores how coordination by front-line workers contributes to quality and efficiency outcomes in service settings. She has developed a theory of relational coordination, proposing that work is most effectively coordinated through relationships of shared goals, shared knowledge and mutual respect, and demonstrating how organizations can support relational coordination through the design of their work systems.

Gittell received her PhD from the MIT Sloan School of Management, her MA from The New School and her BA from Reed College, and taught for six years at the Harvard Business School before joining the faculty of Brandeis University. She has served as Chair of the Board for Families First Health and Support Center, as MBA Program Director at the Brandeis Heller School, and as Acting Director of the MIT Leadership Center. She currently serves on the boards of Reed College, the Labor and Employment Relations Association and the Endowment for Health. She lives in Portsmouth, New Hampshire with her husband Ross and their daughters Rose and Grace.
Print this

From the Back Cover

Management lessons from the world's most profitable airline

"As a former Southwest insider, I often wondered why other organizations couldn't duplicate the business model. Anyone who wants to understand how it works should read this book."

--Libby Sartain, Senior VP of Human Resources, Yahoo

"Professor Gittell has tackled one of the hottest and most important topics in business circles today--why some airlines continually fly high over the economic wreckage of the rest of the industry."

---Thomas Winkelmann, VP-The Americas, Lufthansa German Airlines

"Through extensive research Jody Hoffer Gittell gets to the bottom of what has sustained Southwest Airlines' positive employee relations and high performance through good and bad times."

--Thomas A. Kochan, professor, MIT Sloan School of Management, MIT Global Airline Industry Program

Fortune magazine calls Southwest Airlines "the most successful airline in history." In an industry that regularly loses billions of dollars, Southwest has had 31 consecutive years of profitability. The Southwest Airlines Way reveals the secret to Southwest's remarkable success--high performance relationships--and it creates enormous competitive advantage in motivation, teamwork, and coordination among Southwest employees. Based on Professor Jody Hoffer Gittell's eight years of field research, this book explores Southwest's innovative policies, strategies, and techniques, showing how these methods can be implemented in any organization, and explains how to:

* Lead with credibility and caring * Invest in frontline leaders * Hire and train for relational competence * Use conflicts to build relationships * Encourage mutual respect among employees, managers, unions, and suppliers

"About this title" may belong to another edition of this title.

Buy Used

Condition: Very Good
Item in very good condition! Textbooks...
View this item

FREE shipping within U.S.A.

Destination, rates & speeds

Other Popular Editions of the Same Title

9780071396837: The Southwest Airlines Way : Using the Power of Relationships to Achieve High Performance

Featured Edition

ISBN 10:  0071396837 ISBN 13:  9780071396837
Publisher: McGraw-Hill, 2002
Hardcover

Search results for The Southwest Airlines Way

Stock Image

Gittell, Jody Hoffer
Published by McGraw-Hill Education, 2005
ISBN 10: 0071458271 ISBN 13: 9780071458276
Used Softcover

Seller: SecondSale, Montgomery, IL, U.S.A.

Seller rating 4 out of 5 stars 4-star rating, Learn more about seller ratings

Condition: Very Good. Item in very good condition! Textbooks may not include supplemental items i.e. CDs, access codes etc. Seller Inventory # 00090026661

Contact seller

Buy Used

US$ 3.76
Convert currency
Shipping: FREE
Within U.S.A.
Destination, rates & speeds

Quantity: 1 available

Add to basket

Stock Image

Gittell, Jody Hoffer
Published by McGraw-Hill Education, 2005
ISBN 10: 0071458271 ISBN 13: 9780071458276
Used Softcover

Seller: SecondSale, Montgomery, IL, U.S.A.

Seller rating 4 out of 5 stars 4-star rating, Learn more about seller ratings

Condition: Acceptable. Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc. Seller Inventory # 00067113958

Contact seller

Buy Used

US$ 3.76
Convert currency
Shipping: FREE
Within U.S.A.
Destination, rates & speeds

Quantity: 2 available

Add to basket

Stock Image

Gittell, Jody Hoffer
Published by McGraw-Hill Education, 2005
ISBN 10: 0071458271 ISBN 13: 9780071458276
Used Softcover

Seller: SecondSale, Montgomery, IL, U.S.A.

Seller rating 4 out of 5 stars 4-star rating, Learn more about seller ratings

Condition: Good. Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc. Seller Inventory # 00042720924

Contact seller

Buy Used

US$ 3.76
Convert currency
Shipping: FREE
Within U.S.A.
Destination, rates & speeds

Quantity: 2 available

Add to basket

Seller Image

Gittell, Jody Hoffer
Published by McGraw Hill, 2005
ISBN 10: 0071458271 ISBN 13: 9780071458276
Used Softcover

Seller: Dream Books Co., Denver, CO, U.S.A.

Seller rating 5 out of 5 stars 5-star rating, Learn more about seller ratings

Condition: acceptable. This copy has clearly been enjoyedâ"expect noticeable shelf wear and some minor creases to the cover. Binding is strong, and all pages are legible. May contain previous library markings or stamps. Seller Inventory # DBV.0071458271.A

Contact seller

Buy Used

US$ 3.78
Convert currency
Shipping: FREE
Within U.S.A.
Destination, rates & speeds

Quantity: 1 available

Add to basket

Stock Image

Gittell, Jody Hoffer
Published by McGraw Hill, 2005
ISBN 10: 0071458271 ISBN 13: 9780071458276
Used Paperback

Seller: Your Online Bookstore, Houston, TX, U.S.A.

Seller rating 5 out of 5 stars 5-star rating, Learn more about seller ratings

Paperback. Condition: Good. Seller Inventory # 0071458271-3-25060416

Contact seller

Buy Used

US$ 3.90
Convert currency
Shipping: FREE
Within U.S.A.
Destination, rates & speeds

Quantity: 2 available

Add to basket

Stock Image

Gittell, Jody Hoffer
Published by McGraw Hill, 2005
ISBN 10: 0071458271 ISBN 13: 9780071458276
Used paperback

Seller: Gulf Coast Books, Cypress, TX, U.S.A.

Seller rating 5 out of 5 stars 5-star rating, Learn more about seller ratings

paperback. Condition: Good. Seller Inventory # 0071458271-3-28774312

Contact seller

Buy Used

US$ 3.90
Convert currency
Shipping: FREE
Within U.S.A.
Destination, rates & speeds

Quantity: 2 available

Add to basket

Stock Image

Gittell, Jody Hoffer
Published by McGraw Hill, 2005
ISBN 10: 0071458271 ISBN 13: 9780071458276
Used paperback

Seller: Orion Tech, Kingwood, TX, U.S.A.

Seller rating 5 out of 5 stars 5-star rating, Learn more about seller ratings

paperback. Condition: Good. Seller Inventory # 0071458271-3-30086068

Contact seller

Buy Used

US$ 3.90
Convert currency
Shipping: FREE
Within U.S.A.
Destination, rates & speeds

Quantity: 2 available

Add to basket

Stock Image

Gittell, Jody Hoffer
Published by McGraw-Hill Education, 2005
ISBN 10: 0071458271 ISBN 13: 9780071458276
Used Paperback

Seller: Once Upon A Time Books, Siloam Springs, AR, U.S.A.

Seller rating 4 out of 5 stars 4-star rating, Learn more about seller ratings

Paperback. Condition: Very Good. Seller Inventory # mon0001483097

Contact seller

Buy Used

US$ 1.98
Convert currency
Shipping: US$ 3.95
Within U.S.A.
Destination, rates & speeds

Quantity: 1 available

Add to basket

Stock Image

Gittell, Jody Hoffer
Published by McGraw-Hill Education, 2005
ISBN 10: 0071458271 ISBN 13: 9780071458276
Used Softcover

Seller: Better World Books, Mishawaka, IN, U.S.A.

Seller rating 5 out of 5 stars 5-star rating, Learn more about seller ratings

Condition: Very Good. Used book that is in excellent condition. May show signs of wear or have minor defects. Seller Inventory # 4733693-75

Contact seller

Buy Used

US$ 6.21
Convert currency
Shipping: FREE
Within U.S.A.
Destination, rates & speeds

Quantity: 1 available

Add to basket

Stock Image

Gittell, Jody Hoffer
Published by McGraw-Hill Education, 2005
ISBN 10: 0071458271 ISBN 13: 9780071458276
Used Softcover

Seller: Better World Books, Mishawaka, IN, U.S.A.

Seller rating 5 out of 5 stars 5-star rating, Learn more about seller ratings

Condition: Very Good. Former library book; may include library markings. Used book that is in excellent condition. May show signs of wear or have minor defects. Seller Inventory # 13250090-6

Contact seller

Buy Used

US$ 6.21
Convert currency
Shipping: FREE
Within U.S.A.
Destination, rates & speeds

Quantity: 1 available

Add to basket

There are 48 more copies of this book

View all search results for this book