Perfect Phrases for Dealing with Difficult People: Hundreds of Ready-to-Use Phrases for Handling Conflict, Confrontations and Challenging Personalities

3.72 avg rating
( 143 ratings by Goodreads )
 
9780071493048: Perfect Phrases for Dealing with Difficult People: Hundreds of Ready-to-Use Phrases for Handling Conflict, Confrontations and Challenging Personalities
View all copies of this ISBN edition:
 
 

Perfect Phrases for the Right Situation, Every Time

Whether it's hiring employees or creating teams, the Perfect Phrases series has the tools for precise, effective communication in any situation. With Perfect Phrases books, you have all the phrases you need to get things done, right at your fingertips!

"synopsis" may belong to another edition of this title.

From the Back Cover:

The Right Phrase for Every Situation...Every Time

No matter where you work or what you do, you're bound to run into “colorful characters” who can make your job challenging. No question-learning to deal with them will prove critical to your success in the workplace. That's why you need this all-purpose reference of ready-to-use phrases to help you handle all kinds of people at all job levels. Whether you work for the proverbial “boss from hell,” manage an office packed with “personalities,” or juggle a three-ring circus of cranky clients, crazy customers, and annoying associates, you'll find just the right words for every situation, including:

  • Dealing with brutal bosses and confrontational coworkers
  • Turning explosive situations into mutually rewarding ones
  • Handling angry customers and demanding clients
  • Motivating unproductive workers and irresponsible vendors

Packed with hundreds of handy phrases, this quick-reference guide can be a real lifesaver-on the job, at school, anywhere. It's easy to deal with difficult people...when you have “Perfect Phrases.”

About the Author:

Susan F. Benjamin is a communications consultant and the author of 5 books, including Words at Work. Her articles on language-related issues have appeared in USA Today, Philadelphia Inquirer, and New York Daily News.

"About this title" may belong to another edition of this title.

Top Search Results from the AbeBooks Marketplace

1.

Benjamin, Susan
Published by McGraw-Hill Education 2007-09-06 (2007)
ISBN 10: 0071493042 ISBN 13: 9780071493048
New Paperback Quantity Available: 20
Seller:
Ebooksweb COM LLC
(Bensalem, PA, U.S.A.)
Rating
[?]

Book Description McGraw-Hill Education 2007-09-06, 2007. Paperback. Condition: New. 1. 0071493042. Seller Inventory # Z0071493042ZN

More information about this seller | Contact this seller

Buy New
US$ 5.65
Convert Currency

Add to Basket

Shipping: FREE
Within U.S.A.
Destination, Rates & Speeds

2.

Benjamin, Susan
Published by McGraw-Hill Education
ISBN 10: 0071493042 ISBN 13: 9780071493048
New PAPERBACK Quantity Available: 2
Seller:
Qwestbooks COM LLC
(Bensalem, PA, U.S.A.)
Rating
[?]

Book Description McGraw-Hill Education. PAPERBACK. Condition: New. 0071493042. Seller Inventory # Z0071493042ZN

More information about this seller | Contact this seller

Buy New
US$ 5.74
Convert Currency

Add to Basket

Shipping: FREE
Within U.S.A.
Destination, Rates & Speeds

3.

Benjamin, Susan
Published by McGraw-Hill Education
ISBN 10: 0071493042 ISBN 13: 9780071493048
New PAPERBACK Quantity Available: 2
Seller:
Mega Buzz
(Bensalem, PA, U.S.A.)
Rating
[?]

Book Description McGraw-Hill Education. PAPERBACK. Condition: New. 0071493042. Seller Inventory # Z0071493042ZN

More information about this seller | Contact this seller

Buy New
US$ 5.89
Convert Currency

Add to Basket

Shipping: FREE
Within U.S.A.
Destination, Rates & Speeds

4.

Benjamin, Susan
Published by McGraw-Hill Education
ISBN 10: 0071493042 ISBN 13: 9780071493048
New PAPERBACK Quantity Available: 2
Seller:
Best Bates
(Bensalem, PA, U.S.A.)
Rating
[?]

Book Description McGraw-Hill Education. PAPERBACK. Condition: New. 0071493042. Seller Inventory # Z0071493042ZN

More information about this seller | Contact this seller

Buy New
US$ 5.89
Convert Currency

Add to Basket

Shipping: FREE
Within U.S.A.
Destination, Rates & Speeds

5.

Benjamin, Susan
Published by McGraw-Hill Education
ISBN 10: 0071493042 ISBN 13: 9780071493048
New PAPERBACK Quantity Available: 2
Seller:
Bookhouse COM LLC
(Philadelphia, PA, U.S.A.)
Rating
[?]

Book Description McGraw-Hill Education. PAPERBACK. Condition: New. 0071493042. Seller Inventory # Z0071493042ZN

More information about this seller | Contact this seller

Buy New
US$ 5.89
Convert Currency

Add to Basket

Shipping: FREE
Within U.S.A.
Destination, Rates & Speeds

6.

Benjamin, Susan
Published by McGraw-Hill Education
ISBN 10: 0071493042 ISBN 13: 9780071493048
New PAPERBACK Quantity Available: 2
Seller:
Vital Products COM LLC
(Southampton, PA, U.S.A.)
Rating
[?]

Book Description McGraw-Hill Education. PAPERBACK. Condition: New. 0071493042. Seller Inventory # Z0071493042ZN

More information about this seller | Contact this seller

Buy New
US$ 5.89
Convert Currency

Add to Basket

Shipping: FREE
Within U.S.A.
Destination, Rates & Speeds

7.

Benjamin, Susan
Published by McGraw-Hill Education
ISBN 10: 0071493042 ISBN 13: 9780071493048
New PAPERBACK Quantity Available: 2
Seller:
BookShop4U
(PHILADELPHIA, PA, U.S.A.)
Rating
[?]

Book Description McGraw-Hill Education. PAPERBACK. Condition: New. 0071493042. Seller Inventory # Z0071493042ZN

More information about this seller | Contact this seller

Buy New
US$ 5.89
Convert Currency

Add to Basket

Shipping: FREE
Within U.S.A.
Destination, Rates & Speeds

8.

Benjamin, Susan
Published by McGraw-Hill Education
ISBN 10: 0071493042 ISBN 13: 9780071493048
New PAPERBACK Quantity Available: 1
Seller:
Booklot COM LLC
(Philadelphia, PA, U.S.A.)
Rating
[?]

Book Description McGraw-Hill Education. PAPERBACK. Condition: New. 0071493042. Seller Inventory # Z0071493042ZN

More information about this seller | Contact this seller

Buy New
US$ 5.91
Convert Currency

Add to Basket

Shipping: FREE
Within U.S.A.
Destination, Rates & Speeds

9.

Benjamin, Susan
ISBN 10: 0071493042 ISBN 13: 9780071493048
New Quantity Available: > 20
Seller:
Paperbackshop-US
(Wood Dale, IL, U.S.A.)
Rating
[?]

Book Description 2007. PAP. Condition: New. New Book. Shipped from US within 10 to 14 business days. Established seller since 2000. Seller Inventory # VJ-9780071493048

More information about this seller | Contact this seller

Buy New
US$ 5.89
Convert Currency

Add to Basket

Shipping: US$ 3.99
Within U.S.A.
Destination, Rates & Speeds

10.

BENJAMIN
Published by Mcgraw Hill Publishers
ISBN 10: 0071493042 ISBN 13: 9780071493048
New Quantity Available: > 20
Seller:
INDOO
(Avenel, NJ, U.S.A.)
Rating
[?]

Book Description Mcgraw Hill Publishers. Condition: New. Brand New. Seller Inventory # 0071493042

More information about this seller | Contact this seller

Buy New
US$ 6.28
Convert Currency

Add to Basket

Shipping: US$ 3.60
Within U.S.A.
Destination, Rates & Speeds

There are more copies of this book

View all search results for this book