Perfect Phrases for Dealing with Difficult People: Hundreds of Ready-to-Use Phrases for Handling Conflict, Confrontations and Challenging Personalities

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9780071493048: Perfect Phrases for Dealing with Difficult People: Hundreds of Ready-to-Use Phrases for Handling Conflict, Confrontations and Challenging Personalities

Perfect Phrases for the Right Situation, Every Time

Whether it's hiring employees or creating teams, the Perfect Phrases series has the tools for precise, effective communication in any situation. With Perfect Phrases books, you have all the phrases you need to get things done, right at your fingertips!

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The Right Phrase for Every Situation…Every Time

No matter where you work or what you do, you're bound to run into “colorful characters” who can make your job challenging. No question-learning to deal with them will prove critical to your success in the workplace. That's why you need this all-purpose reference of ready-to-use phrases to help you handle all kinds of people at all job levels. Whether you work for the proverbial “boss from hell,” manage an office packed with “personalities,” or juggle a three-ring circus of cranky clients, crazy customers, and annoying associates, you'll find just the right words for every situation, including:

  • Dealing with brutal bosses and confrontational coworkers
  • Turning explosive situations into mutually rewarding ones
  • Handling angry customers and demanding clients
  • Motivating unproductive workers and irresponsible vendors

Packed with hundreds of handy phrases, this quick-reference guide can be a real lifesaver-on the job, at school, anywhere. It's easy to deal with difficult people…when you have “Perfect Phrases.”

About the Author:

Susan F. Benjamin is a communications consultant and the author of 5 books, including Words at Work. Her articles on language-related issues have appeared in USA Today, Philadelphia Inquirer, and New York Daily News.

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Book Description McGraw-Hill Education - Europe, United States, 2007. Paperback. Book Condition: New. 200 x 128 mm. Language: English . Brand New Book. This book provides perfect phrases for the right situation, every time. Whether it s hiring employees or creating teams, the Perfect Phrases series has the tools for precise, effective communication in any situation. With Perfect Phrases books, you have all the phrases you need to get things done, right at your fingertips!. Bookseller Inventory # AA39780071493048

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Book Description McGraw-Hill Education - Europe, United States, 2007. Paperback. Book Condition: New. 200 x 128 mm. Language: English . Brand New Book. This book provides perfect phrases for the right situation, every time. Whether it s hiring employees or creating teams, the Perfect Phrases series has the tools for precise, effective communication in any situation. With Perfect Phrases books, you have all the phrases you need to get things done, right at your fingertips!. Bookseller Inventory # AA39780071493048

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Book Description 2007. Paperback. Book Condition: New. 1st. 129mm x 14mm x 204mm. Paperback. Perfect Phrases for the Right Situation, Every TimeWhether it's hiring employees or creating teams, the Perfect Phrases series has the tools for precise, effective communication in an.Shipping may be from multiple locations in the US or from the UK, depending on stock availability. 226 pages. 0.250. Bookseller Inventory # 9780071493048

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Book Description McGraw-Hill Education - Europe. Book Condition: New. 2007. 1st Edition. Paperback. Part of the "Perfect Phrases" series, this work provides the tools for precise, effective communication in various situations. Whether it's hiring employees or creating teams, it gives you the phrases you need to get things done. Num Pages: 240 pages. BIC Classification: KJM. Category: (P) Professional & Vocational. Dimension: 203 x 129 x 15. Weight in Grams: 246. . . . . . Books ship from the US and Ireland. Bookseller Inventory # V9780071493048

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Book Description Paperback. Book Condition: New. Not Signed; This book provides perfect phrases for the right situation, every time. Whether it's hiring employees or creating teams, the Perfect Phrases series has the tools for precise, effective communication in any situation. With Perfect Phrases books, you have all the phrases you need to get things don. book. Bookseller Inventory # ria9780071493048_rkm

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Book Description McGraw-Hill Education - Europe, 2007. Book Condition: New. 2007. 1st Edition. Paperback. Part of the "Perfect Phrases" series, this work provides the tools for precise, effective communication in various situations. Whether it's hiring employees or creating teams, it gives you the phrases you need to get things done. Num Pages: 240 pages. BIC Classification: KJM. Category: (P) Professional & Vocational. Dimension: 203 x 129 x 15. Weight in Grams: 246. . . . . . . Bookseller Inventory # V9780071493048

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