Perfect Phrases for Dealing with Difficult People: Hundreds of Ready-to-Use Phrases for Handling Conflict, Confrontations and Challenging Personalities

3.7 avg rating
( 103 ratings by GoodReads )
 
9780071493048: Perfect Phrases for Dealing with Difficult People: Hundreds of Ready-to-Use Phrases for Handling Conflict, Confrontations and Challenging Personalities

Perfect Phrases for the Right Situation, Every Time

Whether it's hiring employees or creating teams, the Perfect Phrases series has the tools for precise, effective communication in any situation. With Perfect Phrases books, you have all the phrases you need to get things done, right at your fingertips!

"synopsis" may belong to another edition of this title.

From the Back Cover:

The Right Phrase for Every Situation…Every Time

No matter where you work or what you do, you're bound to run into “colorful characters” who can make your job challenging. No question-learning to deal with them will prove critical to your success in the workplace. That's why you need this all-purpose reference of ready-to-use phrases to help you handle all kinds of people at all job levels. Whether you work for the proverbial “boss from hell,” manage an office packed with “personalities,” or juggle a three-ring circus of cranky clients, crazy customers, and annoying associates, you'll find just the right words for every situation, including:

  • Dealing with brutal bosses and confrontational coworkers
  • Turning explosive situations into mutually rewarding ones
  • Handling angry customers and demanding clients
  • Motivating unproductive workers and irresponsible vendors

Packed with hundreds of handy phrases, this quick-reference guide can be a real lifesaver-on the job, at school, anywhere. It's easy to deal with difficult people…when you have “Perfect Phrases.”

About the Author:

Susan F. Benjamin is a communications consultant and the author of 5 books, including Words at Work. Her articles on language-related issues have appeared in USA Today, Philadelphia Inquirer, and New York Daily News.

"About this title" may belong to another edition of this title.

Buy New View Book
List Price: US$ 10.95
US$ 9.20

Convert Currency

Shipping: FREE
From United Kingdom to U.S.A.

Destination, Rates & Speeds

Add to Basket

Top Search Results from the AbeBooks Marketplace

1.

Benjamin, Susan
Published by McGraw-Hill Education - Europe, United States (2007)
ISBN 10: 0071493042 ISBN 13: 9780071493048
New Paperback Quantity Available: 10
Seller
The Book Depository US
(London, United Kingdom)
Rating
[?]

Book Description McGraw-Hill Education - Europe, United States, 2007. Paperback. Book Condition: New. 200 x 128 mm. Language: English . Brand New Book. This book provides perfect phrases for the right situation, every time. Whether it s hiring employees or creating teams, the Perfect Phrases series has the tools for precise, effective communication in any situation. With Perfect Phrases books, you have all the phrases you need to get things done, right at your fingertips!. Bookseller Inventory # AA39780071493048

More Information About This Seller | Ask Bookseller a Question

Buy New
US$ 9.20
Convert Currency

Add to Basket

Shipping: FREE
From United Kingdom to U.S.A.
Destination, Rates & Speeds

2.

Benjamin, Susan
ISBN 10: 0071493042 ISBN 13: 9780071493048
New Quantity Available: 5
Seller
GreatBookPrices
(Columbia, MD, U.S.A.)
Rating
[?]

Book Description Book Condition: New. Bookseller Inventory # 4963794-n

More Information About This Seller | Ask Bookseller a Question

Buy New
US$ 6.57
Convert Currency

Add to Basket

Shipping: US$ 2.64
Within U.S.A.
Destination, Rates & Speeds

3.

Benjamin, Susan
Published by McGraw-Hill Education - Europe, United States (2007)
ISBN 10: 0071493042 ISBN 13: 9780071493048
New Paperback Quantity Available: 10
Seller
The Book Depository
(London, United Kingdom)
Rating
[?]

Book Description McGraw-Hill Education - Europe, United States, 2007. Paperback. Book Condition: New. 200 x 128 mm. Language: English . Brand New Book. This book provides perfect phrases for the right situation, every time. Whether it s hiring employees or creating teams, the Perfect Phrases series has the tools for precise, effective communication in any situation. With Perfect Phrases books, you have all the phrases you need to get things done, right at your fingertips!. Bookseller Inventory # AA39780071493048

More Information About This Seller | Ask Bookseller a Question

Buy New
US$ 9.58
Convert Currency

Add to Basket

Shipping: FREE
From United Kingdom to U.S.A.
Destination, Rates & Speeds

4.

Benjamin, Susan
Published by Mcgraw Hill Publishers
ISBN 10: 0071493042 ISBN 13: 9780071493048
New Quantity Available: > 20
Seller
INDOO
(Avenel, NJ, U.S.A.)
Rating
[?]

Book Description Mcgraw Hill Publishers. Book Condition: New. Brand New. Bookseller Inventory # 0071493042

More Information About This Seller | Ask Bookseller a Question

Buy New
US$ 6.28
Convert Currency

Add to Basket

Shipping: US$ 3.50
Within U.S.A.
Destination, Rates & Speeds

5.

Benjamin, Susan
Published by McGraw-Hill Education
ISBN 10: 0071493042 ISBN 13: 9780071493048
New PAPERBACK Quantity Available: 7
Seller
Movie Mars
(Indian Trail, NC, U.S.A.)
Rating
[?]

Book Description McGraw-Hill Education. PAPERBACK. Book Condition: New. 0071493042 Brand New Book. Ships from the United States. 30 Day Satisfaction Guarantee!. Bookseller Inventory # 4165141

More Information About This Seller | Ask Bookseller a Question

Buy New
US$ 6.39
Convert Currency

Add to Basket

Shipping: US$ 3.99
Within U.S.A.
Destination, Rates & Speeds

6.

Benjamin, Susan
Published by McGraw-Hill Education (2007)
ISBN 10: 0071493042 ISBN 13: 9780071493048
New Quantity Available: 7
Seller
PBShop
(Wood Dale, IL, U.S.A.)
Rating
[?]

Book Description McGraw-Hill Education, 2007. PAP. Book Condition: New. New Book.Shipped from US within 10 to 14 business days. Established seller since 2000. Bookseller Inventory # IB-9780071493048

More Information About This Seller | Ask Bookseller a Question

Buy New
US$ 6.59
Convert Currency

Add to Basket

Shipping: US$ 3.99
Within U.S.A.
Destination, Rates & Speeds

7.

Benjamin, Susan
Published by McGraw-Hill (2007)
ISBN 10: 0071493042 ISBN 13: 9780071493048
New Softcover Quantity Available: 1
Seller
Book Deals
(Lewiston, NY, U.S.A.)
Rating
[?]

Book Description McGraw-Hill, 2007. Book Condition: New. Brand New, Unread Copy in Perfect Condition. A+ Customer Service! Summary: Perfect Phrases for the Right Situation, Every Time Whether it's hiring employees or creating teams, the Perfect Phrases series has the tools for precise, effective communication in any situation. With Perfect Phrases books, you have all the phrases you need to get things done, right at your fingertips!. Bookseller Inventory # ABE_book_new_0071493042

More Information About This Seller | Ask Bookseller a Question

Buy New
US$ 10.91
Convert Currency

Add to Basket

Shipping: FREE
Within U.S.A.
Destination, Rates & Speeds

8.

Benjamin, Susan
ISBN 10: 0071493042 ISBN 13: 9780071493048
New Paperback Quantity Available: 3
Seller
BargainBookStores
(Grand Rapids, MI, U.S.A.)
Rating
[?]

Book Description Paperback. Book Condition: New. Bookseller Inventory # 813678

More Information About This Seller | Ask Bookseller a Question

Buy New
US$ 6.94
Convert Currency

Add to Basket

Shipping: US$ 3.99
Within U.S.A.
Destination, Rates & Speeds

9.

Benjamin, Susan
ISBN 10: 0071493042 ISBN 13: 9780071493048
New Paperback First Edition Quantity Available: 1
Seller
Grand Eagle Retail
(Wilmington, DE, U.S.A.)
Rating
[?]

Book Description 2007. Paperback. Book Condition: New. 1st. 129mm x 14mm x 204mm. Paperback. Perfect Phrases for the Right Situation, Every TimeWhether it's hiring employees or creating teams, the Perfect Phrases series has the tools for precise, effective communication in an.Shipping may be from multiple locations in the US or from the UK, depending on stock availability. 226 pages. 0.250. Bookseller Inventory # 9780071493048

More Information About This Seller | Ask Bookseller a Question

Buy New
US$ 11.37
Convert Currency

Add to Basket

Shipping: FREE
Within U.S.A.
Destination, Rates & Speeds

10.

Benjamin, Susan
Published by McGraw-Hill Education
ISBN 10: 0071493042 ISBN 13: 9780071493048
New PAPERBACK Quantity Available: 1
Seller
Bookhouse COM LLC
(Philadelphia, PA, U.S.A.)
Rating
[?]

Book Description McGraw-Hill Education. PAPERBACK. Book Condition: New. 0071493042. Bookseller Inventory # Z0071493042ZN

More Information About This Seller | Ask Bookseller a Question

Buy New
US$ 12.03
Convert Currency

Add to Basket

Shipping: FREE
Within U.S.A.
Destination, Rates & Speeds

There are more copies of this book

View all search results for this book