The Customer Signs Your Paycheck

3 avg rating
( 10 ratings by Goodreads )
 
9780071632881: The Customer Signs Your Paycheck

Positive Service Gets Positive Results― Every Time!

Customer loyalty is becoming harder to establish and just as difficult to maintain. This is truer than ever in today’s hyperdigital world, where a single customer venting his or her dissatisfaction on a blog or social network can amass an army of anti-you activists―and send your business spiraling.

The Customer Signs Your Paycheck reveals the secret to ensuring customer contentment during every interaction. Inside, Frank Cooper examines the elements at the heart of quality customer service, which begin with selfawareness and confidence. You’ll learn:

  • The 10 commandments for customer relations
  • Eight habits to help you get ahead
  • The easiest way to handle customer complaints
  • A simple method for remembering names

You’ll immediately take note of dramatic changes in the way you deal with difficult personalities, customer complaints, and other challenges that come with the territory.

Why drive customers to the competition? It really is easy to provide superb service, even when dealing with today’s highly empowered and demanding customer.

"synopsis" may belong to another edition of this title.

About the Author:

Frank Cooper Frank Cooper is the author of How to Grow a Profitable Business and has been running his own speaking and consulting business for more than 35 years. He resides in Washington State.

"About this title" may belong to another edition of this title.

Top Search Results from the AbeBooks Marketplace

1.

Cooper, Frank
Published by McGraw-Hill Education
ISBN 10: 0071632883 ISBN 13: 9780071632881
New PAPERBACK Quantity Available: 1
Seller:
Your Online Bookstore
(Houston, TX, U.S.A.)
Rating
[?]

Book Description McGraw-Hill Education. PAPERBACK. Book Condition: New. 0071632883 Ships promptly. Bookseller Inventory # Z0071632883ZN

More Information About This Seller | Ask Bookseller a Question

Buy New
US$ 6.39
Convert Currency

Add to Basket

Shipping: FREE
Within U.S.A.
Destination, Rates & Speeds

2.

Cooper, Frank
Published by McGraw-Hill Education
ISBN 10: 0071632883 ISBN 13: 9780071632881
New PAPERBACK Quantity Available: 1
Seller:
Gulf Coast Books
(Memphis, TN, U.S.A.)
Rating
[?]

Book Description McGraw-Hill Education. PAPERBACK. Book Condition: New. 0071632883 Ships from Tennessee, usually the same or next day. Bookseller Inventory # Z0071632883ZN

More Information About This Seller | Ask Bookseller a Question

Buy New
US$ 7.56
Convert Currency

Add to Basket

Shipping: FREE
Within U.S.A.
Destination, Rates & Speeds

3.

Frank Cooper
Published by McGraw-Hill (2009)
ISBN 10: 0071632883 ISBN 13: 9780071632881
New Paperback Quantity Available: 1
Seller:
Ergodebooks
(RICHMOND, TX, U.S.A.)
Rating
[?]

Book Description McGraw-Hill, 2009. Paperback. Book Condition: New. 1. Bookseller Inventory # DADAX0071632883

More Information About This Seller | Ask Bookseller a Question

Buy New
US$ 6.41
Convert Currency

Add to Basket

Shipping: US$ 4.99
Within U.S.A.
Destination, Rates & Speeds

4.

Cooper, Frank
ISBN 10: 0071632883 ISBN 13: 9780071632881
New Quantity Available: > 20
Seller:
Pbshop
(Wood Dale, IL, U.S.A.)
Rating
[?]

Book Description 2009. PAP. Book Condition: New. New Book.Shipped from US within 10 to 14 business days. Established seller since 2000. Bookseller Inventory # IB-9780071632881

More Information About This Seller | Ask Bookseller a Question

Buy New
US$ 11.08
Convert Currency

Add to Basket

Shipping: US$ 3.99
Within U.S.A.
Destination, Rates & Speeds

5.

Cooper, Frank
Published by McGraw-Hill 9/1/2009 (2009)
ISBN 10: 0071632883 ISBN 13: 9780071632881
New Paperback or Softback Quantity Available: 5
Seller:
BargainBookStores
(Grand Rapids, MI, U.S.A.)
Rating
[?]

Book Description McGraw-Hill 9/1/2009, 2009. Paperback or Softback. Book Condition: New. The Customer Signs Your Paycheck. Book. Bookseller Inventory # BBS-9780071632881

More Information About This Seller | Ask Bookseller a Question

Buy New
US$ 16.00
Convert Currency

Add to Basket

Shipping: FREE
Within U.S.A.
Destination, Rates & Speeds

6.

Frank Cooper
Published by McGraw-Hill Education - Europe, United States (2009)
ISBN 10: 0071632883 ISBN 13: 9780071632881
New Paperback Quantity Available: 10
Seller:
The Book Depository US
(London, United Kingdom)
Rating
[?]

Book Description McGraw-Hill Education - Europe, United States, 2009. Paperback. Book Condition: New. Language: English . Brand New Book. Positive Service Gets Positive Results- Every Time! Customer loyalty is becoming harder to establish and just as difficult to maintain. This is truer than ever in today s hyperdigital world, where a single customer venting his or her dissatisfaction on a blog or social network can amass an army of anti-you activists-and send your business spiraling. The Customer Signs Your Paycheck reveals the secret to ensuring customer contentment during every interaction. Inside, Frank Cooper examines the elements at the heart of quality customer service, which begin with selfawareness and confidence. You ll learn:The 10 commandments for customer relations Eight habits to help you get ahead The easiest way to handle customer complaints A simple method for remembering names You ll immediately take note of dramatic changes in the way you deal with difficult personalities, customer complaints, and other challenges that come with the territory. Why drive customers to the competition? It really is easy to provide superb service, even when dealing with today s highly empowered and demanding customer. Bookseller Inventory # AAC9780071632881

More Information About This Seller | Ask Bookseller a Question

Buy New
US$ 16.27
Convert Currency

Add to Basket

Shipping: FREE
From United Kingdom to U.S.A.
Destination, Rates & Speeds

7.

Cooper, Frank
Published by McGraw-Hill Education
ISBN 10: 0071632883 ISBN 13: 9780071632881
New PAPERBACK Quantity Available: 1
Seller:
Qwestbooks COM LLC
(Bensalem, PA, U.S.A.)
Rating
[?]

Book Description McGraw-Hill Education. PAPERBACK. Book Condition: New. 0071632883. Bookseller Inventory # Z0071632883ZN

More Information About This Seller | Ask Bookseller a Question

Buy New
US$ 16.61
Convert Currency

Add to Basket

Shipping: FREE
Within U.S.A.
Destination, Rates & Speeds

8.

Frank Cooper
Published by McGraw-Hill Education - Europe, United States (2009)
ISBN 10: 0071632883 ISBN 13: 9780071632881
New Paperback Quantity Available: 10
Seller:
The Book Depository
(London, United Kingdom)
Rating
[?]

Book Description McGraw-Hill Education - Europe, United States, 2009. Paperback. Book Condition: New. Language: English . Brand New Book. Positive Service Gets Positive Results- Every Time! Customer loyalty is becoming harder to establish and just as difficult to maintain. This is truer than ever in today s hyperdigital world, where a single customer venting his or her dissatisfaction on a blog or social network can amass an army of anti-you activists-and send your business spiraling. The Customer Signs Your Paycheck reveals the secret to ensuring customer contentment during every interaction. Inside, Frank Cooper examines the elements at the heart of quality customer service, which begin with selfawareness and confidence. You ll learn:The 10 commandments for customer relations Eight habits to help you get ahead The easiest way to handle customer complaints A simple method for remembering names You ll immediately take note of dramatic changes in the way you deal with difficult personalities, customer complaints, and other challenges that come with the territory. Why drive customers to the competition? It really is easy to provide superb service, even when dealing with today s highly empowered and demanding customer. Bookseller Inventory # AAC9780071632881

More Information About This Seller | Ask Bookseller a Question

Buy New
US$ 16.65
Convert Currency

Add to Basket

Shipping: FREE
From United Kingdom to U.S.A.
Destination, Rates & Speeds

9.

Cooper, Frank
Published by McGraw-Hill Education (2009)
ISBN 10: 0071632883 ISBN 13: 9780071632881
New Paperback Quantity Available: > 20
Seller:
Murray Media
(North Miami Beach, FL, U.S.A.)
Rating
[?]

Book Description McGraw-Hill Education, 2009. Paperback. Book Condition: New. Never used!. Bookseller Inventory # 0071632883

More Information About This Seller | Ask Bookseller a Question

Buy New
US$ 14.93
Convert Currency

Add to Basket

Shipping: US$ 1.99
Within U.S.A.
Destination, Rates & Speeds

10.

Cooper, Frank
Published by McGraw-Hill Education
ISBN 10: 0071632883 ISBN 13: 9780071632881
New PAPERBACK Quantity Available: 10
Seller:
Lakeside Books
(Benton Harbor, MI, U.S.A.)
Rating
[?]

Book Description McGraw-Hill Education. PAPERBACK. Book Condition: New. 0071632883 BRAND NEW, GIFT QUALITY! NOT OVERSTOCKS OR MARKED UP REMAINDERS! DIRECT FROM THE PUBLISHER!|0.55. Bookseller Inventory # OTF-S-9780071632881

More Information About This Seller | Ask Bookseller a Question

Buy New
US$ 14.00
Convert Currency

Add to Basket

Shipping: US$ 3.99
Within U.S.A.
Destination, Rates & Speeds

There are more copies of this book

View all search results for this book