Please Every Customer: Delivering Stellar Customer Service Across Cultures

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9780071748360: Please Every Customer: Delivering Stellar Customer Service Across Cultures

Deliver Valuable Service to a New World of Customers

As the economy globalizes, customers are becoming more and more diverse making your job harder than ever. Regardless of differences in values, age, abilities, and other factors, the pressure is on to deliver exceptional customer service every step of the way. Help is here.

Please Every Customer provides key information about how people of different cultures and groups communicate, view relationships, and value time—so you can provide the best service for each of your customer’s needs and expectations.

Whatever the nationality, age, or gender of your customer, Please Every Customer gives you the tools to:

  • Overcome differences in language
  • Recognize and accommodate customer needs
  • Make positive first impressions
  • Avoid stereotypes
  • Gain trust
  • Listen “actively”
  • Identify crucial nonverbal cues

The age-old customer-service maxim “the customer is always right” isn’t enough anymore. Use Please Every Customer as your road map to navigate the new world of customer service.

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About the Author:

Bob Lucas is president of Creative Presentation Resources, a creative training and products company, and founding managing partner for Global Performance Strategies, LLC, an organization specializing in performance-based training and consulting services.

"About this title" may belong to another edition of this title.

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Book Description McGraw-Hill Education - Europe, United States, 2011. Paperback. Book Condition: New. 229 x 150 mm. Language: English . Brand New Book. A one-stop resource for delivering great customer service across any cultural boundary As the economy globalizes, cultural boundaries in commerce are being erased--which makes your customers an increasingly diverse group. In order to stay competitive, you need to be able to communicate with them clearly and effectively. Please Every Customer helps you create an environment in which everyone is recognized as a valuable component of the customer-provider chain. No other book addresses the issues as thoroughly or provides the kind of direct advice you need to ensure success. Please Every Customer teaches you how to: Communicate effectively Build trust across cultures Serve different genders Understand cultural nuances Provide service to customers of any age who speak English as a second language or has special needs Demographics are changing before our eyes. You need to prepare now for the future .because it s already here. Please Every Customer is your roadmap to the new world of customer service. Bookseller Inventory # AAS9780071748360

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Book Description McGraw-Hill Education - Europe, United States, 2011. Paperback. Book Condition: New. 229 x 150 mm. Language: English . Brand New Book. A one-stop resource for delivering great customer service across any cultural boundary As the economy globalizes, cultural boundaries in commerce are being erased--which makes your customers an increasingly diverse group. In order to stay competitive, you need to be able to communicate with them clearly and effectively. Please Every Customer helps you create an environment in which everyone is recognized as a valuable component of the customer-provider chain. No other book addresses the issues as thoroughly or provides the kind of direct advice you need to ensure success. Please Every Customer teaches you how to: Communicate effectively Build trust across cultures Serve different genders Understand cultural nuances Provide service to customers of any age who speak English as a second language or has special needs Demographics are changing before our eyes. You need to prepare now for the future .because it s already here. Please Every Customer is your roadmap to the new world of customer service. Bookseller Inventory # AAS9780071748360

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