Toyota Under Fire: Lessons for Turning Crisis into Opportunity

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9780071762991: Toyota Under Fire: Lessons for Turning Crisis into Opportunity

The definitive account of the 2009-2010 Toyota recall: A case study for overcoming any management crisis
Toyota Under Fire, 2011 Shingo Prize Winner, takes you beyond the headlines and into the offices and factories of Toyota to reveal the truth behind the company's highly publicized and controversial recall of over 10 million vehicles.
Jeffrey Liker, the world's leading expert on Toyota processes and culture, was granted unprecedented access to the company's systems and people. The end result is the most comprehensive account available of  what really precipitated the crisis, and how Toyota management met the ensuing challenges to come out stronger-lessons that can be applied to any management crisis in any industry.

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From the Author:

As I lived through the Toyota recall crisis I got frustrated that there was so much misinformation propagated by the mainstream media.  At the time I was working with Tim Ogden who was helping on a book about Toyota leadership and we decided to put that aside for the moment and focus on the crisis.  This book begins with an explanation of the Toyota Way and how it brought Toyota from a small back woods loom maker to becoming one of the most admired companies leading up to the twin crises of the Great Recession and the recalls.  We describe and analyze in detail how Toyota responded to the recession and then in rapid fire succession the first major attack on their credibility as a company spearheaded by the American media and trial lawyers with their expert witnesses.  Toyota's response in both cases was to follow the Toyota Way to emerge from both crises stronger than ever.  There are lessons to learn for any company going through a crisis.
Jeff Liker
Author of "The Toyota Way"

From the Back Cover:

Those who write off Toyota in the current climate of second guessing and speculation are making a profound mistake and need to read this book to get the facts.  Toyota is a company that will channel the current challenges to push themselves to even more relentless continuous improvement.
 
Charles Baker
Vice President for Advanced Technology, Harley-Davidson (former VP of R&D, Honda)
 
"Toyota, noted for making "junk" in 1960, grew to become the world's richest and most successful automotive company. "Toyota Under Fire" is a superb book and should prove very helpful  clearly the problems faced  and how any company can prevent similar occurrences in the future."
 
Norman Bodek, author, founder of Productivity Press, and inductee in 2010 Industry Week Manufacturing Hall of Fame.
 
As a former automotive supplier executive,and student of Toyota, I was concerned to see the many negative reports and investigations into the quality and safety of its vehicles.  Toyota Under Fire tells the story of how this great company is growing wiser and stronger by living its culture and values.
 
Michael Fisher
CEO, Cincinnati Children's Hospital Medical Center
 
"Just as Toyota has put itself through excruciating soul-searching in order to understand what went wrong, as explained in Toyota Under Fire, so should we all take advantage of the opportunity for learning presented to us by Toyota's misfortune. In these pages you will find that the actual circumstances were far more complex, nuanced, and uncertain than you saw reported in the news."
 
John Y. Shook, Chairman and CEO, Lean Enterprise Institute (First American Manager for Toyota in Japan)

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Book Description McGraw-Hill Education - Europe, United States, 2011. Hardback. Book Condition: New. New.. 213 x 140 mm. Language: English . Brand New Book. The definitive inside account of Toyota s greatest crisis--and lessons you can apply to your own company Those who write off Toyota in the current climate of second guessing and speculation are making a profound mistake and need to read this book to get the facts. Toyota is a company that will channel the current challenges to push themselves to even more relentless continuous improvement. --Charles Baker, former Chief Engineer and Vice President for RD, Honda of America Toyota Under Fire is a superb book and should prove very helpful to American industry s understanding of the problems faced and how any company can prevent similar occurrences in the future. --Norman Bodek, author, founder of Productivity Press, and inductee in 2010 Industry Week Manufacturing Hall of Fame As a former automotive supplier executive and student of Toyota, I was concerned to see the many negative reports and investigations into the quality and safety of its vehicles. Toyota Under Fire tells the story of how this great company is growing wiser and stronger by living its culture and values. --Michael Fisher, CEO, Cincinnati Children s Hospital Medical Center Just as Toyota has put itself through excruciating soul-searching in order to understand what went wrong, so should we all take advantage of the opportunity for learning presented to us by Toyota s misfortune. In these pages, you will find that the actual circumstances were far more complex, nuanced, and uncertain than you saw reported in the news. --John Y. Shook, Chairman and CEO, Lean Enterprise Institute The most comprehensive and detailed review to date of the circumstances that led to the crisis, and the events and contexts that caused it to escalate. --Strategy Business About the Book For decades, Toyota has been setting standards that are the envy--and goal--of organizations worldwide. Its legendary management principles and business philosophy, first documented by Jeffrey K. Liker in his influential book The Toyota Way, changed the business world s approach to operational excellence. Granted unprecedented access to Toyota s facilities worldwide, Liker, along with Timothy N. Ogden, investigated the inside story of how Toyota faced the challenges of the recession and the recall crisis of 2009--2010. In both cases, the company was caught off guard--and found that a root cause of the challenges it faced was its failure to live up to its own principles. But the fundamentals were still there, and the company has ultimately come out of the most challenging years of its postwar existence even stronger than before. Toyota Under Fire chronicles all the events of the recession and the recall crisis in detail, providing valuable lessons any business leader can use to survive and thrive in a crisis, no matter how large: Crisis response must start by building a strong culture long before the crisis hits. Culture matters far more than decisions made by top executives. Investing in people, even in the depths of a recession, is the surest path to long-term profitability. Because it had founded its culture on such principles, Toyota didn t need to amass an army of public relations, marketing, and legal experts to put out the fire ; instead, it redoubled efforts to live up to its founding tenet, going back to basics. Toyota began solving this crisis more than 70 years ago, when its organizational culture was first established. Apply the lessons of Toyota Under Fire to your company, and you ll meet any future management challenge calmly, responsibly, and effectively--the Toyota Way. Bookseller Inventory # AA39780071762991

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Book Description McGraw-Hill Education - Europe, United States, 2011. Hardback. Book Condition: New. New.. 213 x 140 mm. Language: English . Brand New Book. The definitive inside account of Toyota s greatest crisis--and lessons you can apply to your own company Those who write off Toyota in the current climate of second guessing and speculation are making a profound mistake and need to read this book to get the facts. Toyota is a company that will channel the current challenges to push themselves to even more relentless continuous improvement. --Charles Baker, former Chief Engineer and Vice President for RD, Honda of America Toyota Under Fire is a superb book and should prove very helpful to American industry s understanding of the problems faced and how any company can prevent similar occurrences in the future. --Norman Bodek, author, founder of Productivity Press, and inductee in 2010 Industry Week Manufacturing Hall of Fame As a former automotive supplier executive and student of Toyota, I was concerned to see the many negative reports and investigations into the quality and safety of its vehicles. Toyota Under Fire tells the story of how this great company is growing wiser and stronger by living its culture and values. --Michael Fisher, CEO, Cincinnati Children s Hospital Medical Center Just as Toyota has put itself through excruciating soul-searching in order to understand what went wrong, so should we all take advantage of the opportunity for learning presented to us by Toyota s misfortune. In these pages, you will find that the actual circumstances were far more complex, nuanced, and uncertain than you saw reported in the news. --John Y. Shook, Chairman and CEO, Lean Enterprise Institute The most comprehensive and detailed review to date of the circumstances that led to the crisis, and the events and contexts that caused it to escalate. --Strategy Business About the Book For decades, Toyota has been setting standards that are the envy--and goal--of organizations worldwide. Its legendary management principles and business philosophy, first documented by Jeffrey K. Liker in his influential book The Toyota Way, changed the business world s approach to operational excellence. Granted unprecedented access to Toyota s facilities worldwide, Liker, along with Timothy N. Ogden, investigated the inside story of how Toyota faced the challenges of the recession and the recall crisis of 2009--2010. In both cases, the company was caught off guard--and found that a root cause of the challenges it faced was its failure to live up to its own principles. But the fundamentals were still there, and the company has ultimately come out of the most challenging years of its postwar existence even stronger than before. Toyota Under Fire chronicles all the events of the recession and the recall crisis in detail, providing valuable lessons any business leader can use to survive and thrive in a crisis, no matter how large: Crisis response must start by building a strong culture long before the crisis hits. Culture matters far more than decisions made by top executives. Investing in people, even in the depths of a recession, is the surest path to long-term profitability. Because it had founded its culture on such principles, Toyota didn t need to amass an army of public relations, marketing, and legal experts to put out the fire ; instead, it redoubled efforts to live up to its founding tenet, going back to basics. Toyota began solving this crisis more than 70 years ago, when its organizational culture was first established. Apply the lessons of Toyota Under Fire to your company, and you ll meet any future management challenge calmly, responsibly, and effectively--the Toyota Way. Bookseller Inventory # AA39780071762991

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