ITIL Foundation All-in-One Exam Guide

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9780071841603: ITIL Foundation All-in-One Exam Guide

Written by an Information Technology Infrastructure Library (ITIL) consulting and training expert, this all-new guide helps you pass the ITIL v3 Foundation certification exam and serves as an on-the-job reference.

ITIL Foundation All-in-One Exam Guide takes you through ITIL Foundation v3 (2011), explaining the fundamentals of IT Service Management, the five stages of the service lifecycle, ITIL processes, functions within them, and their crucial interactions, all while clearing up common misapprehensions about ITIL and adding valuable insights and examples. The ITIL is the best practice framework adopted worldwide for managing IT services, and the ITIL Foundation Certification can be considered a pre-requisite for success for all involved in IT services, as well as a stepping stone to IT Service Management certifications in ITIL.

Exam Tips, accelerated reviews, and end-of-chapter practice exam questions ensure you’re on track to pass the Foundation exam. Filled with practical exercises and examples that reinforce learning, the book and electronic content include more than 300 practice exam questions and exclusive, real-world examples of how an understanding of ITIL can be used to address common service management challenges.

  • ITIL Licensed Product -- an official endorsement of the quality and accuracy of the book's content
  • Electronic content includes practice exams in a customizable test engine, video training from the author on key concepts, worksheets, and a Quick Review Guide
  • In-depth case studies analyze projects end-to-end through ITIL's framework, taken from the author's 40 years of experience as an ITIL consultant
  • Jim Davies, ITSM UK’s 2013 Trainer of the Year and ITIL Champion provides his “10 Commandments” of IT Service Management

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About the Author:

Jim Davies is an ITIL Expert, ISO/IEC 20000 Consultant, a Distinguished Professional in IT Service Management at the priSM Institute, a member of the itSMF UK, and the Director of ServiceSense Ltd, an ITSM consulting business. He is an ITIL-certified trainer with more than 40 years of experience in the management and development of computer systems and their supporting services. Awarded itSMF UK 2013 Trainer of the Year, Davies has helped more than 1,200 candidates achieve their ITIL foundation certification with a 98% pass rate.

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Book Description McGraw-Hill Education - Europe, United States, 2016. Mixed media product. Book Condition: New. Study Guide. 272 x 183 mm. Language: English . Brand New Book. Take the ITIL Foundation certification exam with complete confidence This all-new, ITIL-endorsed study guide prepares readers for the challenging ITIL v3 Foundation certification exam and offers 100 coverage of all exam topics. The book takes candidates through the latest ITIL Foundation v3 (2011) syllabus and thoroughly explains the fundamentals of IT Service Management and ITIL processes. ITIL Foundation All-in-One Exam Guide features practical exercises, real-world examples, and more than 300 accurate practice exam questions. Exam tips, reviews, and self-tests at the end of each chapter ensure that readers are on track to pass the exam. In keeping with the premise of the All-in-One series, this guide serves both as a study tool AND an on-the-job reference that will serve readers well beyond the exam. * Fully describes the essentials of IT Service Management and the five stages of the service lifecycle * Electronic content consists of practice exams, videos from the author, worksheets, and a quick review guide * Written by itSM UK s 2013 Trainer of the Year and ITIL Champion. Bookseller Inventory # AAS9780071841603

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Book Description McGraw-Hill Education - Europe, United States, 2016. Mixed media product. Book Condition: New. Study Guide. 272 x 183 mm. Language: English . Brand New Book. Take the ITIL Foundation certification exam with complete confidence This all-new, ITIL-endorsed study guide prepares readers for the challenging ITIL v3 Foundation certification exam and offers 100 coverage of all exam topics. The book takes candidates through the latest ITIL Foundation v3 (2011) syllabus and thoroughly explains the fundamentals of IT Service Management and ITIL processes. ITIL Foundation All-in-One Exam Guide features practical exercises, real-world examples, and more than 300 accurate practice exam questions. Exam tips, reviews, and self-tests at the end of each chapter ensure that readers are on track to pass the exam. In keeping with the premise of the All-in-One series, this guide serves both as a study tool AND an on-the-job reference that will serve readers well beyond the exam. * Fully describes the essentials of IT Service Management and the five stages of the service lifecycle * Electronic content consists of practice exams, videos from the author, worksheets, and a quick review guide * Written by itSM UK s 2013 Trainer of the Year and ITIL Champion. Bookseller Inventory # AAS9780071841603

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Book Description McGraw-Hill Education. Paperback. Book Condition: New. Paperback. 450 pages. Dimensions: 11.1in. x 8.7in. x 2.1in.ITIL Foundation All-in-One Exam GuideThis comprehensive self-study guide offers 100 coverage of the latest version of the ITIL Foundation certification exam. Written by itSMF UK 2013 Trainer of the Year and ITIL Champion Jim Davies, ITIL Foundation All-in-One Exam Guide features practical exercises, real-world examples, and more than 300 practice exam questions. Exam tips, reviews, and self-tests at the end of each chapter ensure that you are on track to pass the exam. In keeping with the premise of the All-in-One series, this guide serves both as an effective study tool and an on-the-job reference that will serve you well beyond the exam. Covers all exam topics, including: ITIL fundamentals The service lifecycle Service strategy Service design Service transition Service operation Continual service improvement ITSM in the real world CD ICONElectronic content includes: Complete practice examsVideos from the authorPDF copy of the book This item ships from multiple locations. Your book may arrive from Roseburg,OR, La Vergne,TN. Paperback. Bookseller Inventory # 9780071841603

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