Service Management (Irwin/Mcgraw-Hill Series in Operations and Decision Sciences.)

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9780072982305: Service Management (Irwin/Mcgraw-Hill Series in Operations and Decision Sciences.)

Designed for courses in service management, service operations management, or operations management. This book looks at services and the economy, the service concept and competitive strategy, and managing service operations.

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Fitzsimmons, James A
Published by McGraw-Hill/Irwin (2005)
ISBN 10: 0072982306 ISBN 13: 9780072982305
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