Items related to Customer Service Skills for Success

Customer Service Skills for Success

3.36 avg rating
( 39 ratings by Goodreads )
 
9780073397115: Customer Service Skills for Success
View all copies of this ISBN edition:
 
 

Not the Same Old Customer Service Textbook

Customer Service: Skills for Success uses a variety of activities and example to gain and hold readers’ interest while providing additional insights into the concepts and skills related to customer service.

The text begins with a macro view of what customer service involves today and provides projections for the future then focuses on specific skills and related topics.

The fifth edition of Customer Service: Skills for Success contains 10 chapters divided into three parts, plus the Appendix, Glossary, and Bibliography. These parts focus on different aspects of customer service: (1) The Profession, (2) Skills for Success, and (3) Building and Maintaining Relationships. Along with valuable ideas, guidance, and perspectives, readers will also encounter interviews of real-world service providers and case study scenarios and activities to help you apply concepts learned to real-world situations in order to challenge your thinking on the issues presented. For users of previous editions, you will note a streamlined approach where we have combined material from several previous chapters. If you need the chapters on Time and Stress Management, they can be found on our Web site, www.mhhe.com/customerservice, along with many new activities, case studies, and other support material.

"synopsis" may belong to another edition of this title.

About the Author:

McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide

"About this title" may belong to another edition of this title.

Top Search Results from the AbeBooks Marketplace

International Edition
International Edition

1.

Robert W. Lucas
Published by McGraw-Hill Education (2011)
ISBN 10: 0073397113 ISBN 13: 9780073397115
New Softcover Quantity: 5
International Edition
Seller:
Basi6 International
(Irving, TX, U.S.A.)

Book Description Condition: Brand New. New.SoftCover International edition. Different ISBN and Cover image but contents are same as US edition. Expediting shipping for all USA and Europe orders excluding PO Box. Excellent Customer Service. Seller Inventory # ABEJUNE21-50384

More information about this seller | Contact this seller

Buy New
US$ 26.69
Convert currency

Add to Basket

Shipping: FREE
Within U.S.A.
Destination, rates & speeds
Stock Image

2.

Lucas, Robert
Published by McGraw-Hill Education (2011)
ISBN 10: 0073397113 ISBN 13: 9780073397115
New Softcover Quantity: 1
Seller:
GlassFrogBooks
(Hawthorne, CA, U.S.A.)

Book Description Condition: New. A+ Customer service! Satisfaction Guaranteed! Book is in NEW condition. Seller Inventory # 0073397113-2-1

More information about this seller | Contact this seller

Buy New
US$ 29.54
Convert currency

Add to Basket

Shipping: FREE
Within U.S.A.
Destination, rates & speeds
Stock Image

3.

Robert W Lucas
Published by McGraw-Hill Humanities/Social Sciences/Languages (2011)
ISBN 10: 0073397113 ISBN 13: 9780073397115
New Paperback Quantity: 1
Seller:
Ergodebooks
(Houston, TX, U.S.A.)

Book Description Paperback. Condition: New. 5. Seller Inventory # DADAX0073397113

More information about this seller | Contact this seller

Buy New
US$ 31.53
Convert currency

Add to Basket

Shipping: FREE
Within U.S.A.
Destination, rates & speeds
Stock Image

4.

Lucas
Published by McGraw-Hill Humanities Social, USA (2012)
ISBN 10: 0073397113 ISBN 13: 9780073397115
New Softcover Quantity: 2
Seller:
a2zbooks
(Burgin, KY, U.S.A.)

Book Description Softcover. Condition: New. Fifth Edition. Book appears to be in new condition. May have some wear from storage. Multiple copies available this title. Quantity Available: 2. Shipped Weight: Under 1 kilo. Category: Education; ISBN: 0073397113. ISBN/EAN: 9780073397115. Pictures of this item not already displayed here available upon request. Inventory No: 1561035679. Seller Inventory # 1561035679

More information about this seller | Contact this seller

Buy New
US$ 35.00
Convert currency

Add to Basket

Shipping: US$ 5.50
Within U.S.A.
Destination, rates & speeds
International Edition
International Edition

5.

Robert W. Lucas
Published by McGraw-Hill Education (2011)
ISBN 10: 0073397113 ISBN 13: 9780073397115
New Softcover Quantity: 2
International Edition
Seller:
Romtrade Corp.
(STERLING HEIGHTS, MI, U.S.A.)

Book Description Condition: New. Brand New Paperback International Edition.We Ship to PO BOX Address also. EXPEDITED shipping option also available for faster delivery.This item may ship from the US or other locations in India depending on your location and availability. Seller Inventory # ABBNN-23356

More information about this seller | Contact this seller

Buy New
US$ 41.60
Convert currency

Add to Basket

Shipping: FREE
Within U.S.A.
Destination, rates & speeds
Stock Image

6.

Lucas, Robert
Published by McGraw-Hill Education (2011)
ISBN 10: 0073397113 ISBN 13: 9780073397115
New Softcover Quantity: 1
Seller:
GoldenWavesOfBooks
(Fayetteville, TX, U.S.A.)

Book Description Condition: new. Seller Inventory # Holz_New_0073397113

More information about this seller | Contact this seller

Buy New
US$ 37.96
Convert currency

Add to Basket

Shipping: US$ 4.00
Within U.S.A.
Destination, rates & speeds
Stock Image

7.

Lucas, Robert
Published by McGraw-Hill Education (2011)
ISBN 10: 0073397113 ISBN 13: 9780073397115
New Softcover Quantity: 1
Seller:
GoldBooks
(Austin, TX, U.S.A.)

Book Description Condition: new. Seller Inventory # think0073397113

More information about this seller | Contact this seller

Buy New
US$ 42.57
Convert currency

Add to Basket

Shipping: US$ 3.99
Within U.S.A.
Destination, rates & speeds
Stock Image

8.

Lucas, Robert
Published by McGraw-Hill Education (2011)
ISBN 10: 0073397113 ISBN 13: 9780073397115
New paperback Quantity: 2
Seller:
ABC
(Iowa City, IA, U.S.A.)

Book Description paperback. Condition: New. New. Seller Inventory # CB2trimmednewskus-59920

More information about this seller | Contact this seller

Buy New
US$ 52.00
Convert currency

Add to Basket

Shipping: FREE
Within U.S.A.
Destination, rates & speeds
Stock Image

9.

Lucas, Robert
Published by McGraw-Hill Education (2011)
ISBN 10: 0073397113 ISBN 13: 9780073397115
New Quantity: 1
Seller:
Tomahawk Books
(Wellington, FL, U.S.A.)

Book Description No Binding. Condition: New. Seller Inventory # DSKU.0018198

More information about this seller | Contact this seller

Buy New
US$ 59.99
Convert currency

Add to Basket

Shipping: US$ 4.99
Within U.S.A.
Destination, rates & speeds
Stock Image

10.

Lucas, Robert
Published by McGraw-Hill Education (2011)
ISBN 10: 0073397113 ISBN 13: 9780073397115
New Softcover Quantity: 1
Seller:
BennettBooksLtd
(San Diego, CA, U.S.A.)

Book Description Condition: New. New. Seller Inventory # Q-0073397113

More information about this seller | Contact this seller

Buy New
US$ 64.17
Convert currency

Add to Basket

Shipping: US$ 5.45
Within U.S.A.
Destination, rates & speeds