Leadership for Quality: Strategies for Action (Quality in Action)

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9780077078287: Leadership for Quality: Strategies for Action (Quality in Action)
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Leadership for Quality takes an analytical look at practical issues that you will need to confront on a day-to-day basis when involved in quality. It tells you how to critically reflect on and assess the many approaches on offer and identifies the key areas in which you can address and influence the implementation of a quality programme.
Leadership for Quality covers crucial areas like the management of quality relying on the utilization of several different functional perspectives and practices, alerting you to the pitfalls which lead to non-delivery of benefits from quality programmes, and case studies demonstrating what other organizations do to make their quality policies live and work for them.
So what do you need to be a skilful leader? Frances Clark shatters the 'superperson' image of quality mythology and shows you that an adept leader is one who combines strategic awareness with the functions of analyst, integrator and facilitator, alongside the realization that ultimate prosperity relies on communication both internally through senior management teams, and stakeholders externally. By utilizing this combination, you will achieve a customized quality strategic view for your organization.

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About the Author:

Dr Frances Clark is a member of the Associate Faculty at Henley Management College.

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