Effective User Support: How to Manage the It Helpdesk

3 avg rating
( 1 ratings by GoodReads )
 
9780077079536: Effective User Support: How to Manage the It Helpdesk

This book provides a hands-on guide to managing the help desk from every aspect. It includes a lot of usable tools for the harassed manager such as a product knowledge matrix which should help the manager assess the expertise for their department for every product, and guides to measuring telephone manner and productivity. The book also covers international help-desks, and gives tools for measuring productivity and skills and features ten key steps for successful support.

"synopsis" may belong to another edition of this title.

Buy New View Book
List Price: US$ 35.00
US$ 3,530.78

Convert Currency

Shipping: FREE
Within U.S.A.

Destination, Rates & Speeds

Add to Basket

Top Search Results from the AbeBooks Marketplace

1.

Bruton, Noel
Published by Mcgraw-Hill (Tx) (1996)
ISBN 10: 0077079531 ISBN 13: 9780077079536
New Paperback Quantity Available: 1
Seller
Irish Booksellers
(Rumford, ME, U.S.A.)
Rating
[?]

Book Description Mcgraw-Hill (Tx), 1996. Paperback. Book Condition: New. book. Bookseller Inventory # 77079531

More Information About This Seller | Ask Bookseller a Question

Buy New
US$ 3,530.78
Convert Currency

Add to Basket

Shipping: FREE
Within U.S.A.
Destination, Rates & Speeds