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Table of Contents: Preface, Acknowledgments. Part 1: The Process and Challenge of Business Communication Chapter 1 - Setting the Stage for Effective Communication Chapter 2- Choosing the Right Words Chapter 3- Developing Sentences and Paragraphs Part 2: Basics for Communicating Effectively Chapter 4- Promoting Goodwill Chapter 5 - Planning and Organizing Business Messages Chapter 6- Using Technology to Capture and Refine Ideas Chapter 7 - Formatting Business Messages Part 3: Effective Messages Chapter 8: Writing Goodwill Messages Chapter 9: Writing Messages for Inquiries and Requests Chapter 10:Writing Claim and Adjustment Messages Chapter 11- Writing Persuasive Messages Chapter 12- Writing Order, Credit, and Collection Messages Part 4: Reports and Media Communications Chapter 13: Developing Memos and Memo Reports Chapter 14: Creating Press Releases and Newsletters Chapter 15: Constructing and Presenting Reports Chapter 16: Preparing Meeting Communications Part 5: Employment Communication Chapter 17: Conducting the Job Search Chapter 18: Selling Yourself to Employers
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Book Description McGraw Hill, 2007. Condition: Fair. Shows definite wear, and perhaps considerable marking on inside. Seller Inventory # GRP74814171
Book Description McGraw Hill, 2007. Paperback. Condition: Good. Ships with Tracking Number! INTERNATIONAL WORLDWIDE Shipping available. May not contain Access Codes or Supplements. May be ex-library. Shipping & Handling by region. Buy with confidence, excellent customer service!. Seller Inventory # 0077231392